I’ve never heard of it happening before, but apparent it got really bad.
The contract was completely transferred to ExplorUS. I believe that used to be known as Ortega Family Enterprises, which I know from when they took over the concessions at Muir Woods National Monument as well as Stow Lake (now Blue Heron Lake) in Golden Gate Park.
www.oregonlive.com
Date: February 15, 2024
The National Park Service (NPS) has provided notice to Crater Lake Hospitality, LLC, a subsidiary of Aramark, that NPS intends to terminate Crater Lake Hospitality’s contract to provide lodging, food and beverage service, retail, boat tours, and other visitor services at Crater Lake National Park and Oregon Caves National Monument and Preserve unless Crater Lake Hospitality shows cause as to why NPS should not do so.
Termination would be an extremely rare action, and one we don’t take lightly. But consistent failures to meet contract requirements led to our notice of intent to terminate this contract to protect visitors and park resources. If NPS terminates the contract, NPS would organize an orderly discontinuation of Crater Lake Hospitality’s operations at the park and work to transition to a short-term contract with another operator to minimize impacts to visitors.
The contract was completely transferred to ExplorUS. I believe that used to be known as Ortega Family Enterprises, which I know from when they took over the concessions at Muir Woods National Monument as well as Stow Lake (now Blue Heron Lake) in Golden Gate Park.
National Park Service announces new operator for Crater Lake
If the plan to oust Aramark is approved, the new concessioner inherits a park that has seen years of systemic issues.
www.oregonlive.com
