Interesting Read: Chrysler Warranty ( Not The Gospel )
Chrysler Recants under Magnuson-Moss Warranty Act Quote
The below is a copy of a recent email exchange I had with DaimlerChrysler. This exchange came about because a friend recently purchased a 2005 Chrysler Pacifica and was told things that were less then the truth when he picked up the car.
From: customerassistsc
Date: 12/21/04 09:29:30
Subject: Re: DaimlerChrysler Customer Assistance
"3000 oil mile oil and filter change"
I would like information about the Quote Required oil change at every 3000 miles. I've a friend that is considering converting to Amsoil synthetic oil. I would like to know how this would affect his new vehicle warranty. I'm sure that you are aware, Amsoil is an oil that can be changed at 25,000 miles or 1 year. The Filters are required to be changed every 6 months. Would converting to Amsoil VOID my friend’s warranty?
Dear Gary:
Thank you for your email to DaimlerChrysler Motors Corporation regarding the use of synthetic engine oils.
You may use synthetic engine oils provided that the recommended oil quality requirements are met and the recommended maintenance intervals for oil and filter changes are followed.
For further details about maintenance requirements please see your owner's manual or visit your local DaimlerChrysler dealership.
Thank you again for your email.
Sincerely,
Senior Staff Representative
DaimlerChrysler Customer Assistance Center
From: customerassist
Date: 12/21/04 12:53:31
Subject: Re: Reply to DaimlerChrysler
Thank you for the reply.
Amsoil exceeds the recommendations you have set for your cars.
By this "The recommended maintenance intervals for oil and filter changes are followed." do you mean that as long as I change the Amsoil Filter and Oil at Amsoils recommended interval that my Warranty will NOT be Voided.
Dear Gary:
That would be the maintenance schedule that is in the owners manual that came with your vehicle.
Thank you again for your email.
Sincerely,
Senior Staff Representative
DaimlerChrysler Customer Assistance Center
From: customerassist
Date: 12/22/04 05:14:01
Subject: Re: Reply to DaimlerChrysler
"The recommended maintenance intervals for oil and filter changes are followed."
Amsoil is 25,000 mile or 1 year oil with a filter change at six months. You are saying that if I don't change my oil every 3000 miles, which is bogus that my warranty will be voided. What if I happen to have my oil analyzed and it shows that the oil is good for continued use.
According to the Magnuson-Moss Warranty Act
Public Law 93-637 US Code - Title 15, Chapter 50, Section 2302
c) Prohibition on conditions for written or implied warranty; waiver by Commission No Warrantor of a consumer product may condition his written or implied warranty of such product on the consumer's using, in connection with such product, any article or service (other than article or service provided without charge [FREE] under the terms of the warranty) which is identified by brand, trade, or corporate name; except that the prohibition of this subsection may be waived by the Commission if -
(1) the warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and
(2) the Commission finds that such a waiver is in the public interest. The Commission shall identify in the Federal Register, and permit public comment on, all applications for waiver of the prohibition of this subsection, and shall publish in the Federal Register its disposition of any such application, including the reasons therefore.
So as long as the oil is Good for continued use or You Provide me FREE oil changes how can you say I have to change my oil every 3000 miles.
Dear Gary:
Those are only recommendations and your warranty would only be voided if any damage to the engine was diagnosed as a lack of maintenance. Under those circumstances you would be asked for maintenance records to prove that vehicle was maintained properly. If you will consult the warranty manual you will find what is covered by the manufacture's warranty and what is not covered.
Thank you again for your email.
Sincerely,
Senior Staff Representative
DaimlerChrysler Customer Assistance Center
Overview:
So what does this mean to you. It means you can convert to AMSOIL and as long as the oil is found to be good for continued use due to the findings of an Oil analysis. An you present those reports to your dealer, that your dealer CAN NOT Void your warranty. So as long as you have taken the correct steps to ensure that they can't void your warranty you can Convert to AMSOIL. For those steps please read The Trigard Plan and the steps needed.
