In banking, car dealerships, and jewelry stores, good salespeople understand not to “judge a book by its cover”. You never know who has money.
But that judgement happens often.
Just happened to me last week.
Dressed quite casually, I walked into a local jewelry store, where my wife and I had been good customers, including getting some pieces made, buying some, and having repairs done. I was looking for a watch, and I could not get anyone of the six sales people who are on the floor at the time to look away from their computer or their phone. I noted the time and date and contacted the owner of the store.
He was very apologetic, and has offered me a store credit, along with the promise that his employees will be retrained.
I’m not quite in a position to pay cash for his building, but I could have paid cash for every one of the watches they had on display. I’m not sure I’ll take him up on the store credit, but I do appreciate the apology.