A few minutes ago my Internet went down. Powered off/on router and modem. Internet came back. Last speed test was 115 Mbps. Now it is 230 Mbps. Here is the backstory.
Family member thought TV bill was too high. Last week called number on the Spectrum bill on how to reduce cost. Somehow they were connected to ATT. When the family member realized something was wrong they cancelled ATT. So they thought.
Last night I pointed out the $12.99 DVR you never use is not need. They agreed. I called Tech support to see if I had a current modem and pointed out I was not getting the rated 200 Mbps speed. I was told it was 240 Mbps at modem. Modem not needing upgrade. TP-Link router was cable of that speed.
This morning brought DVR into exchange for cable box. Was told I cannot do that since the phone was already ported to ATT.
I am thinking Spectrum thought they were going to loose a customer to ATT and better fix the slow speed. No change in hardware. Not complaining but just wondering do cable companies throttle internet?
Family member thought TV bill was too high. Last week called number on the Spectrum bill on how to reduce cost. Somehow they were connected to ATT. When the family member realized something was wrong they cancelled ATT. So they thought.
Last night I pointed out the $12.99 DVR you never use is not need. They agreed. I called Tech support to see if I had a current modem and pointed out I was not getting the rated 200 Mbps speed. I was told it was 240 Mbps at modem. Modem not needing upgrade. TP-Link router was cable of that speed.
This morning brought DVR into exchange for cable box. Was told I cannot do that since the phone was already ported to ATT.
I am thinking Spectrum thought they were going to loose a customer to ATT and better fix the slow speed. No change in hardware. Not complaining but just wondering do cable companies throttle internet?