i need help both legaly and mentally now
i would appreciate any help in the legal regards of thsi matter and also if adding a thicker gear oil would "baind-aid" the problem. Please read below and add any comments.
This is the letter i wrote to the vice president of SUBARU OR AMERICA:
Dear Mr Adcock,
Monday, I dropped off my car for a first gear grind from a stop. This has been happening since I have owned the car. Gillman Subaru under the authorization of Tim Powers recommended a fluid change to the new "Subaru" fluid. This significantly helped the problem but did not fix it. The change was done at 7289 miles (initial complaint had been made at 2K). However every prior attempt had only ended up with me being pushed out the door. Another significant addition to the problem is one of the Subaru techs had confirmed with Roger Mathews that it is an internal problem. Fluid was changed and I gave it a chance.
Now at 27K miles the problem is still there and I went to Austin Subaru to have the issue resolved "internally". However I was told this time that the claim has been denied because of an aftermarket exhaust and short throw shifter. I have asked the dealer for how these items would cause this to malfunction (the 1st gear synchronizer). An answer was not given. Under the magnuson moss act I have a right to receive this information or have SOA fix this under warranty. I have asked for either this information in writing or a meeting to be set up with Tim Powers to discuss the magnuson moss act and/or claim denial reasons. However this has taken more than 2 days to contact him and see if he will meet for the issue.
I have also contacted your company though the normal escalation route with not resolution. I have tried to explain my case several times and asked for at least a logical explanation of cause and effect of these parts on the car. I have also asked why a preexisting problem would not be addressed since it only proves that it was a defect off the showroom floor. I could understand if I had broken a gear or destroyed my transmission but this is caused by one of to things. Either a bad synchronizer or a bent shift fork. Neither one is affected by an increase in torque or horsepower. And as stated earlier, this characteristic was present even before the modifications were done.
I am also pretty sure you are aware, just as I am, of the Magnuson Moss Act which states this failures has to be proven to link to the part sin question. And since no one is willing to listen I am emailing you to try and resolve this on the appropriate level.
I also feel that you are not really aware of how many WRX owners feel. The majority of us love our cars. Most of us also feel there is room for improvement but there is room in everything for that. This is why some will modify a product no matter what it is. Look at the computer industry (which is where I work). I have never once refused to replace a bad part for an aftermarket part. I will ask them to return it to the original specifications to verify the part in question is not causing the problem (and that is if the part would be able to cause that . IE you would not blame a keyboard for the mouse not responding unless the mouse is connected to the computer though keyboard. This is just common sense with the flow of electricity.) This method of troubleshooting is industry wide. When trying to explain this to the people at 1-800-SUABRU3 I was quickly shut down saying the extra Horsepower is what caused the issue and that was it. I even tried explaining how power is transferred though the transmission and how the synchronizer has no connection to the power output. I have also obtained an email from the exhaust company stating their product would not cause this failure. Yet I continue to try and help Subaru understand what kind of problem this is.
Please Help me get this resolved. I honestly am just asking SUBARU to fix a problem that was preexisting.
Waiting to hear form you.
Thank you,
Joseph
I would appreciate anything that can get me though this.
i would appreciate any help in the legal regards of thsi matter and also if adding a thicker gear oil would "baind-aid" the problem. Please read below and add any comments.
This is the letter i wrote to the vice president of SUBARU OR AMERICA:
Dear Mr Adcock,
Monday, I dropped off my car for a first gear grind from a stop. This has been happening since I have owned the car. Gillman Subaru under the authorization of Tim Powers recommended a fluid change to the new "Subaru" fluid. This significantly helped the problem but did not fix it. The change was done at 7289 miles (initial complaint had been made at 2K). However every prior attempt had only ended up with me being pushed out the door. Another significant addition to the problem is one of the Subaru techs had confirmed with Roger Mathews that it is an internal problem. Fluid was changed and I gave it a chance.
Now at 27K miles the problem is still there and I went to Austin Subaru to have the issue resolved "internally". However I was told this time that the claim has been denied because of an aftermarket exhaust and short throw shifter. I have asked the dealer for how these items would cause this to malfunction (the 1st gear synchronizer). An answer was not given. Under the magnuson moss act I have a right to receive this information or have SOA fix this under warranty. I have asked for either this information in writing or a meeting to be set up with Tim Powers to discuss the magnuson moss act and/or claim denial reasons. However this has taken more than 2 days to contact him and see if he will meet for the issue.
I have also contacted your company though the normal escalation route with not resolution. I have tried to explain my case several times and asked for at least a logical explanation of cause and effect of these parts on the car. I have also asked why a preexisting problem would not be addressed since it only proves that it was a defect off the showroom floor. I could understand if I had broken a gear or destroyed my transmission but this is caused by one of to things. Either a bad synchronizer or a bent shift fork. Neither one is affected by an increase in torque or horsepower. And as stated earlier, this characteristic was present even before the modifications were done.
I am also pretty sure you are aware, just as I am, of the Magnuson Moss Act which states this failures has to be proven to link to the part sin question. And since no one is willing to listen I am emailing you to try and resolve this on the appropriate level.
I also feel that you are not really aware of how many WRX owners feel. The majority of us love our cars. Most of us also feel there is room for improvement but there is room in everything for that. This is why some will modify a product no matter what it is. Look at the computer industry (which is where I work). I have never once refused to replace a bad part for an aftermarket part. I will ask them to return it to the original specifications to verify the part in question is not causing the problem (and that is if the part would be able to cause that . IE you would not blame a keyboard for the mouse not responding unless the mouse is connected to the computer though keyboard. This is just common sense with the flow of electricity.) This method of troubleshooting is industry wide. When trying to explain this to the people at 1-800-SUABRU3 I was quickly shut down saying the extra Horsepower is what caused the issue and that was it. I even tried explaining how power is transferred though the transmission and how the synchronizer has no connection to the power output. I have also obtained an email from the exhaust company stating their product would not cause this failure. Yet I continue to try and help Subaru understand what kind of problem this is.
Please Help me get this resolved. I honestly am just asking SUBARU to fix a problem that was preexisting.
Waiting to hear form you.
Thank you,
Joseph
I would appreciate anything that can get me though this.
