IMO Goodyear is the worst tire franchise out there among all, worse than Walmart, Firestone, Big O, Discount, Wheelworks.
One time I went there for alignment they said I need a camber kit, ok, I tell them to install a camber kit and 4 hours later at 5pm they said they had a mislabeled box kit themselves and tell me to come back the next Monday. I already paid for the alignment at the time.
They gave the car back to me with alignment bolt turning to the wrong place, and my car drives weird the whole weekend, AFTER I PAID FOR THE ALIGNMENT and they ran out of camber kit.
Then I complain to the HQ and the HQ phone person said the franchise owner is responsible for all that, and they can't do anything to enforce service quality.
My other friend told me they ask for $120 to read a CEL code out of a car, just reading, not diagnose or fixing anything, and that's non refundable and on top of any additional repair and diagnostic afterward.
One time I went there for alignment they said I need a camber kit, ok, I tell them to install a camber kit and 4 hours later at 5pm they said they had a mislabeled box kit themselves and tell me to come back the next Monday. I already paid for the alignment at the time.
They gave the car back to me with alignment bolt turning to the wrong place, and my car drives weird the whole weekend, AFTER I PAID FOR THE ALIGNMENT and they ran out of camber kit.
Then I complain to the HQ and the HQ phone person said the franchise owner is responsible for all that, and they can't do anything to enforce service quality.
My other friend told me they ask for $120 to read a CEL code out of a car, just reading, not diagnose or fixing anything, and that's non refundable and on top of any additional repair and diagnostic afterward.