Help, BITOGers! Dealership error - engine lost oil
- Thread starter MoparMan1891
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Just MHO, but I would first take it to another dealer to have them run any tests and get their opinion.
I would also hesitate on the 5yr/100,000 mile warranty unless your friends drives a ALOT of miles.
Otherwise it is no better than the 5yr/60,000 mile warranty.
Also, what if he moves? He will no longer be able to continue getting service at that dealer.
Just some thoughts.
Wish him luck
I would also hesitate on the 5yr/100,000 mile warranty unless your friends drives a ALOT of miles.
Otherwise it is no better than the 5yr/60,000 mile warranty.
Also, what if he moves? He will no longer be able to continue getting service at that dealer.
Just some thoughts.
Wish him luck
Originally Posted By: MoparMan1891
Hello, and an update!
The dealer #1 ran a host of tests and put on ~200 miles on the vehicle. Service manager showed us the report and guarenteed that the engine was safe, since we shut it off within a minute of losing oil.
We didn't ask for the engine to be disassembled, since that would lead to some other error while rebuilding. The car runs fine and it got another fresh (free) oil change.
The service manager offered my friend a free 36k or 40 k service (worth $1000) and also extended his warranty from 5y/60,000 to 5y/100,000mi, IF all service work was done at his dealership.
Not a bad outcome, thanks a lot to you all for the support.
What in the world is required at 36k service that costs $1000? I know Subaru is higher maintenance than some others, but $1000? Personally I would not have been satisfied at all with that outcome. Two small concessions that both require him to go back to that incompetent dealer for more service. Basically he got nothing, or maybe less than nothing.
Hello, and an update!
The dealer #1 ran a host of tests and put on ~200 miles on the vehicle. Service manager showed us the report and guarenteed that the engine was safe, since we shut it off within a minute of losing oil.
We didn't ask for the engine to be disassembled, since that would lead to some other error while rebuilding. The car runs fine and it got another fresh (free) oil change.
The service manager offered my friend a free 36k or 40 k service (worth $1000) and also extended his warranty from 5y/60,000 to 5y/100,000mi, IF all service work was done at his dealership.
Not a bad outcome, thanks a lot to you all for the support.
What in the world is required at 36k service that costs $1000? I know Subaru is higher maintenance than some others, but $1000? Personally I would not have been satisfied at all with that outcome. Two small concessions that both require him to go back to that incompetent dealer for more service. Basically he got nothing, or maybe less than nothing.
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