I've been a Griot's Garage customer for years and love thier detailing products. I have had their Porter Cable DA buffer since atleast 2000 and thier smaller 3" detail buffer since atleast 2003. Just recently the backing plates on the PC were coming apart and the little buffer was getting rough too. So I emailed Griot's asking if I could buy new backing plates. Their response was to send them both back and they would retrofit my buffers to the current style under their lifetime warranry and return them back to me.
Today I get a box from Griot's, just 8 days since I sent mine back, and they shipped me 2 completely NEW buffers!!! No charge at all. This is extremely high customer service in my book!
Today I get a box from Griot's, just 8 days since I sent mine back, and they shipped me 2 completely NEW buffers!!! No charge at all. This is extremely high customer service in my book!