GM's "60 Day Satisfaction Guarantee"

[Scdevon]

Seems kind of desperate to me. I would hope that any car would be trouble free for 60 days; even a Yugo. How 'bout a 6 YEAR satisfaction guarantee with reasonable mileage limitations? THAT would be something.

In typical GM style, there are all kinds of loopholes. A person doesn't just hand the keys back and walk away from the car within 60 days, either.

 

[Steve S]

Chevrolet the Heartbreak of America.

 

[spursfan600]

dont forget, you already paid insurance, plate fee, plate sticker fee, parking fee, etc. for those 60 days in which you can not get a refund for. So either way, your still out a few hundred dollars

 

[Scdevon]

Anything longer than 6 months really gives the car time to show it's true quirks. They couldn't pull that "it's normal for the car to use a quart of oil every 1000 miles" B.S. on you or "that cold piston slap is just a normal characteristic of that Chevy engine" B.S.

The mere thought of a true, let's say, "One Year Satisfaction Guarantee" is enough to send shivers down GM's spine.

 

[Familyguy]

Originally Posted By: spursfan600
dont forget, you already paid insurance, plate fee, plate sticker fee, parking fee, etc. for those 60 days in which you can not get a refund for. So either way, your still out a few hundred dollars


Absolutely. And you can bet your behind that GM isn't going to refund any of that.

Their Saturn division used to offer a 30 day guarantee, but it suffered from the same gotchas. If they had confidence in their quality they'd offer a long powertrain warranty instead like Hyundai does. But given GM's past quality issues, I wouldn't hold my breath waiting for that to happen.

Stick a fork in GM in the US market. Even with government money, they're going to be in an extended "circling the drain" cycle while Ford and the imports continue to erode its once dominant market share. GM's only bright spot is their future in the Chinese consumer market. They're doing well there, mostly because Chinese consumers care much more about branding and less about long-term quality. They'll learn.

 

[demarpaint]

I'd love to know how many people actually successfully return a car. My bet is you'd have to go through the mill to get the dealer to actually accept the car back. Then I'm sure there is cost associated with the return, as already mentioned. I wouldn't consider a GM product so I'm not familiar with the program. I'm pretty certain they don't want people bringing cars back though.

 

[Scdevon]

Believe me. They've gone to great lengths to ensure that practically nobody successfully returns a car.

"May the best cars win".
The best cars ARE winning, GM and they aren't GM cars.

 

[JakeR22]

Originally Posted By: Familyguy
Originally Posted By: spursfan600
dont forget, you already paid insurance, plate fee, plate sticker fee, parking fee, etc. for those 60 days in which you can not get a refund for. So either way, your still out a few hundred dollars


Absolutely. And you can bet your behind that GM isn't going to refund any of that.

Their Saturn division used to offer a 30 day guarantee, but it suffered from the same gotchas. If they had confidence in their quality they'd offer a long powertrain warranty instead like Hyundai does. But given GM's past quality issues, I wouldn't hold my breath waiting for that to happen.

Stick a fork in GM in the US market. Even with government money, they're going to be in an extended "circling the drain" cycle while Ford and the imports continue to erode its once dominant market share. GM's only bright spot is their future in the Chinese consumer market. They're doing well there, mostly because Chinese consumers care much more about branding and less about long-term quality. They'll learn.


What's Hyundai's powertrain warrenty? And what's GM's?

 

[wapacz]

http://www.gm.com/guarantee/terms-and-conditions/?brandId=gm&src=unk#terms2

if you guys want to actually read all the terms to it.

 

[Ursae_Majoris]

Originally Posted By: JakeR22
What's Hyundai's powertrain warrenty? And what's GM's?

Hyundai/Kia: 10 years/100K miles for the powertrain, 5/60K for bumper to bumper, for the original owner, the subsequent one gets a 5/60K

GM: 5/100k transferrable powertrain, 3/36K bumper to bumper.

Hyundai is better deal for many people like me; I have only 55k on my 2002 Isuzu. Were it GM, I'd be out of luck, with Hyundai/Kia, I'd still have three years left.

 

[Scdevon]

Originally Posted By: wapacz
http://www.gm.com/guarantee/terms-and-conditions/?brandId=gm&src=unk#terms2

if you guys want to actually read all the terms to it.


Yeah. In other words, "don't even try returning one of our vehicles because we'll nickel and dime you to death and make you jump through 12 hoops." God help you if the car has a stone chip in the windshield or a paint chip.

In Wyoming, a new Cadillac would cost $400 to $500 bucks to register because we have a valuation based registration system. Lots of other states do the same thing. It's a silly, desperate program. Even Kia would never stoop so low much less Honda, Ford, or Toyota.

 

[demarpaint]

I'm not a lawyer but perhaps a member with some legal knowledge can explain this:

You must be able to deliver to the Participating Dealership a clean and unencumbered title to the Eligible Vehicle, which title has remained in Your name since the Delivery Date of the Eligible Vehicle.


I'm guessing unencumbered title means.........Lein free? So in other words you'd have to pay cash for the car? Then pray they give you your money back. If so I'll pass..........In fact I'd pass anyway.

 

[KrisZ]

I also think that GM should've offered a better warranty that would at least match Hyundai's, and if these guys were really serious about surviving and building a stronger company they would actually offer something like 10year/160K miles warranty.

This is the same old GM's bag of tricks that focuses on nothing more than PR and hype. Anybody serious about the car purchase is not interested about silly 60 day money back guaranties, they want something reliable and with good warranty for the long run.

This 60 day money back is going to attract only people with bad credit and some sleez bags that are hoping for a free 60 day ride in a brand new car, nobody else will even consider this 60 day offer.

 

[mrsilv04]

A local GM dealer will knock $500 off the bottom line in lieu of the "60 day Satisfaction Guarantee".

 

[GMBoy]

Originally Posted By: mrsilv04
A local GM dealer will knock $500 off the bottom line in lieu of the "60 day Satisfaction Guarantee".



That's nationwide. The customer can choose either the 60 day deal or $500. I'd choose the cash.

 

[cousincletus]

^^^I would too. But I wonder if the anti-GM babies would cry about that too?

 

[qship1996]

GM has become like a desperate wounded animal with this latest gimmick, and we all know what happens once an animal displays weakness.

 

[mechanicx]

Well it could be said powertrain waranties like Hyundai's are a gimmick. First, I'm sure they have lots of stipulations and loopholes. And the extended warranty is figured into the price of the car. You are paying for it whether you use it or not. Hyundai are made at such lower cost they can get away with it and still sell cars at a competitive price. It's not so much because of better quality. Hyundai is getting rich off the GM detractors it seems.

Also wasn't Hyundai or maybe Kia that had the gimmick that they'd pay your car payment for awhile if you became unemployed. I guess gimmicks are only bad if GM does it. Lot's of unbias and love for the GM in this thread I see lol.

 

[GMBoy]

I think BITOG really stands for:

Bash Insult Trash Only GM

 

[-Clayton-]

Originally Posted By: GMBoy
I think BITOG really stands for:

Bash Insult Trash Only GM



That's a good one.