A relatives 2012 Focus trans went out recently. It's acting like it's stuck in gear yet slipping badly. Smoke coming from it. Trans issue warning light on in IP. Left her stranded. Elderly woman recently widowed. 60k miles.
So I googled "focus transmission" and OMFG. This thing has tons news in the press. Big class action suit in the courts. Failures all over the place. What a mess. Apparently a warranty extension was made by FoMoCo on the trans.
I called local Ford dealers and they checked VIN and all said extended warranty ran out in June. "Tough luck" and click. These things are not cheap to fix.
So my questions is - anybody know how to get ahold of a Ford zone manager? I need to escalate this and get some policy help for her. She can't afford $3500 for a reman trans. Anybody else struggle with dealer support on these things.
So I googled "focus transmission" and OMFG. This thing has tons news in the press. Big class action suit in the courts. Failures all over the place. What a mess. Apparently a warranty extension was made by FoMoCo on the trans.
I called local Ford dealers and they checked VIN and all said extended warranty ran out in June. "Tough luck" and click. These things are not cheap to fix.
So my questions is - anybody know how to get ahold of a Ford zone manager? I need to escalate this and get some policy help for her. She can't afford $3500 for a reman trans. Anybody else struggle with dealer support on these things.