So how much of this is the responsibility of the sender/packer. Recall ordering replacement LED tubes for T12s from Home Depot. Single pack of six ordered. Took four deliveries to receive six intact tubes. No packing or protection at the base or top. Just the cardboard box. After first delivery I reordered and when second one arrived I retained the intact tubes, returning the broken ones to the store and reordered again. Next reorder arrived, and again you guessed it, multiple broken tubes so returned while keeping the good ones.
Eventually I got my six intact tubes after three reorders/returns. Wondering who is out of pocket on this one? At least not me. just time/gas making the returns and getting to know the return desk way too well. When Home Depot asked me to review informed them that the product was fine but their distribution center packing staff or the supplier staff needed retraining.
Less fragile orders have arrived fine!