Originally Posted By: dparm
Originally Posted By: dareo
My tax guy costs the same as the level of turbo tax i need, so i just have him do it all now. Even if it did cost significantly more, it's worth it to blame a professional and get their help in an audit situation.
TurboTax will represent you if you get audited.
While they say they'll do it, my understanding is that it's a far more limited involvement than if you hired an in person tax preparer like and accountant, H&R Block, Jackson-Hewitt, etc. You'd have to read the fine print for what they cover and what the procedures are. It's my understanding that some of this "audit protection" can evaporate if it's discovered the customer made a mistake, and often it's these mistakes that can trigger an audit.
I thought that with a physical location, they'll provide someone to be with you during the audit. I've read some of the terms for audit protection with home tax preparation software, and they might only start off with a phone consultation.
I looked up the specifics for TurboTax. They have an optional $39.95 "Audit Defense" plan where they work with a company (Tax Resources Inc.) to provide agents to see a customer against and IRS audit like you'd get from a traditional tax preparer. It apparently doesn't have to be paid for before filing, but has to be paid for before the audit starts. I'm not sure, but it sound like once you receive an audit letter, you don't have the option of paying for this, so it's more or less like a prepaid insurance plan. Their terms specifically say that an audit starts once the IRS or state tax agency initiates contact.
Quote:
https://turbotax.intuit.com/corp/auditdefense.jsp
Audit: Audit means any communication, including telephone calls, initiated by the IRS or State income tax agency that wishes to audit, examine, review, investigate or verify any item or items on the IRS income tax forms and State equivalent listed on the membership certificate.
https://ttlc.intuit.com/questions/1901215-what-is-audit-defense
Quote:
http://www.consumer-rankings.com/tax-software/turbotax-review/
Audit Protection
If you're nervous about getting audited, you can choose to pay $39.95 for TurboTax's supplemental Audit Defense service which is run in conjunction with TaxResources. This service must be purchased before the audit is commenced, and is relevant only to returns filed on time. Through Audit Defense, a team of tax professionals will try to resolve the audit on your behalf so that you don't have to worry about it. Those who filed their online tax return late can contact the company for assistance.
Free audit support is also available for all users of TurboTax personal tax products, but does not cover TurboTax products for businesses. This service helps filers understand why they've been contacted and to plan their next steps in the process.
There's actually complaints up the wazoo about this service.
Quote:
http://raoulpop.com/2010/03/31/audit-defense-may-not-be-worth-the-price/
In the meantime, the IRS also found out about the error and contacted them. This is where the Audit Defense service should have shined. Instead, my contact got the run-around. The Audit Defense team weren’t willing to help them in a timely fashion, didn’t want to contact the IRS on their behalf like they should have done, and only ended up helping them — if you might call what they got help — after several written requests. In the end, my contact lost out on precious time, got extra stress they didn’t need, and will need to pay the IRS additional penalties.
It looks to me like the Audit Defense people failed on three of their basic promises: they didn’t step in right away to deal with the IRS, they didn’t handle the entire tax audit, and they didn’t keep IRS penalties as low as possible.
What they have included with TurboTax is more like what H&R Block at Home provides. It's not someone who will be there in person. It's someone who will go over your return on the phone or by email to prepare the customer for the audit process. I guess than can be useful for simple errors, but anything more severe than that and you need a tax attorney and not one of these services.