Diagnostics for HP laptop

[Donald]

Daughter has a < 1 yr old HP EliteBook laptop and she says it's doing weird things that would seem to indicate a hardware problem. I now have it and went through HP memory and hard disk diagnostics and no problems found.

Where can I get more extensive diagnostics to run?

It's under warranty but I need to have some definitive things to tell them.

 

[Drew99GT]

What exactly is it doing? Have you run antivirus scans?

 

[JHZR2]

Define weird...

 

[Rand]

erase it and reload the Operating system.

if problems persist its much more likely to be a hardware issue but not certain.

software problems:
It could be malware, a virus, or something silly for example a bad windows update or driver.

My experience tells me with teens or elderly there is a large % chance they clicked on or downloaded some trashware/adware/malware/etc

 

[NHHEMI]

Originally Posted By: Rand


My experience tells me with teens or elderly there is a large % chance they clicked on or downloaded some trashware/adware/malware/etc


X2

I would run the av program( I assume it has one )as well as something like Malwarebytes and see what they find as a 1st step.

You can also run a full scan disk and see if the hard drive is failing.

For any further help we need to know exactly what it is doing that is weird. Without details it's like telling the mechanic the car is making a noise and expecting him to fix it based on that.

 

[gojoneeded]

Originally Posted By: Rand
erase it and reload the Operating system.

if problems persist its much more likely to be a hardware issue but not certain.

software problems:
It could be malware, a virus, or something silly for example a bad windows update or driver.

My experience tells me with teens or elderly there is a large % chance they clicked on or downloaded some trashware/adware/malware/etc


+1

Back up all of your data to the cloud or external drive and reboot. Remove the external and while booting up tap or hold down the F11 key, this will allow you to restore the software back to the day you bought it.

 

[pandus13]

Originally Posted By: NHHEMI
Originally Posted By: Rand


My experience tells me with teens or elderly there is a large % chance they clicked on or downloaded some trashware/adware/malware/etc


X2

I would run the av program( I assume it has one )as well as something like Malwarebytes and see what they find as a 1st step.

You can also run a full scan disk and see if the hard drive is failing.
and go to your garage and take the air compress for a bit of cleaning. girly cloths may have dust bunnies...

For any further help we need to know exactly what it is doing that is weird. Without details it's like telling the mechanic the car is making a noise and expecting him to fix it based on that.


Donald/OP
i would start with a look in msconfig
i saw cases of "a friend had that and was good", hence the user ended with 3 Antiviruses and 2 anti-malwares...

if you "trust" the kiddo a lot, backup data and restore to factory, un-install the commercial bloatware, install good antivirus/malware, update drivers (fix the windows update first), then give it a try. also is the hdd an ssd?

 

[Kawiguy454]

Usually you call the tech support and they will guide you thru any tests they want. But not defining the "Weird" sounds to me like everyone else said it is a software or virus issue.

I had a VP with a virus once ...his kid brought his A+ homework from school on a thumb drive and wanted dad to see it. As soon as he put it in all sorts of magical things started happening, He lost everything.

I pass this out like teachers passing out condoms to the 6th graders. https://www.microsoft.com/en-us/download/details.aspx?id=1522

 

[Kamele0N]

Originally Posted By: gojoneeded


Back up all of your data


1) www.dban.org
2) reinstall fresh copy of OS on it
3) less porn and stuFF this time

 

[uc50ic4more]

You could try running a Ubuntu or other Linux live media on it. Not only would that decouple the performance of the system from the currently-installed OS but the Linux OS'd have all sorts of hardware info applications. If you choose that route, check back in here for more specific suggestions.

 

[Donald]

My daughter is 35 and a public school teacher. So not a teen.

The reason we thought it was hardware was it had problems with how the computer was positioned on a table and how wide open the lid was.

 

[punisher]

Once again, what is "weird"? What exactly is it doing?

 

[Rand]

Originally Posted By: Donald
My daughter is 35 and a public school teacher. So not a teen.

The reason we thought it was hardware was it had problems with how the computer was positioned on a table and how wide open the lid was.


ok so you left out most of the details.. can you add some information so we can make specific suggestions and not generic ones?

What is it actually doing?
When is it doing it?
What have you done so far to troubleshoot it?

 

[Kamele0N]

CCleaner (free)... Malwarebytes (free)...

 

[Subdued]

Be more specific, wrestling symptoms out of people isn't a productive use of time.

If there's some kind of failure that depends on positioning of physical things, a diagnostic tool isn't going to help you anyway. The remedy is symptom based.

Call HP.