I have a DeWalt DCD791 drill that the clutch went bad in - in second speed, the clutch has no resistance and it just grinds. Very light use - it honestly goes a few months without being used. I bought it in October of 2020 - it has a 3 year warranty so I thought it would be good to go. I called DeWalt (very hard to get ahold of someone) and they redirected to me the nearest factory service center. I created an account online as directed and noticed that to get the label to return it, I'd have to pre-authorize an $89 charge. I called and asked about that, basically if you send it in and they deem it's not a warranty issue, you are billed the $89 without a chance to decline it. And basically if it's not a recall, then they will say it's not a warranty issue and you will be charged. If you are 1 year or under, then you don't need to pay, that's the "full service" warranty. $89 is most of the way to a new drill. I think it's ridiculous they want you to send it in without giving the option to decline an out of warranty repair. I've spent a couple grand on Dewalt stuff in the past few years but I'm ready to switch to another brand. Would do Milwaukee but not a fan of them being both Chinese owned and made.
TLDR: DeWalt's warranty is basically 1 year not 3 year like they advertise.
TLDR: DeWalt's warranty is basically 1 year not 3 year like they advertise.