Dealership strikes again

[Wireman1987]

Dad took his new kia sportage for an oil change 5.5-6 Qts with filter. Wrung him for 7 Qts and filled with 5W30. Service manual says 0W20 acceptable for all weather my father asked why the 5W30 service advisor said we don’t stock anything else.

 

[NibbanaBanana]

I'd say they gave him an upgrade.

 

[kschachn]

Isn’t that something. Manual recommends one grade, dealer used another.

What are you going to do? I’d start by contacting them if you really think it’s a problem. I’m not sure anyone here on Bitog can help.

Which dealer is this? Please post the service report that shows what oil was used.

 

[JayhawkRoy]

I had that happen in 2014 with our Hyundai Santa Fe. I have the 6 cyl engine and it required 5w30. The dealer put in 0 or 5W20. I asked why, and was told they only carried a single grade of oir for all Hyundais they sell. Since it was winter, I left it in, but specified 5w30 on future oil changes. They would go to their sister Nissan dealership next door and obtain what I needed. Later, service manager didn't want to accept my oil change discount coupons, so I changed to my current trusted mechanic who features 5Sw30 anyway.

 

[KCJeep]

Dad took his new kia sportage for an oil change 5.5-6 Qts with filter. Wrung him for 7 Qts and filled with 5W30. Service manual says 0W20 acceptable for all weather my father asked why the 5W30 service advisor said we don’t stock anything else.

You might want to make sure they didn’t overfill it.

 

[tblt44]

If you can't do it yourself find an oil change place that will give the customer what they ask for
I wouldn't go to a 5 min oil change place either.

 

[Wireman1987]

I’m not afraid of the 5W30 as I told dad the 7 QTs is the concern I believe the telluride has the 7 QTs sump. This service was performed by ours truly Myrtle Beach Kia home of the $4,000 inflation package. I mean at least they justify for the $4000… pin-striping, Kia logo mats not vehicle fit, and nitrogen filled tires. Lol
That’s what you get for $4,000.

 

[Pablo]

OK but how is the oil level on the old dipper schtick?

 

[Wireman1987]

I’ll see dad later and check with an update

 

[Dave Hess]

Yep.

I do all oil changes for the family so no screw ups.

 

[Wireman1987]

Yep.

I do all oil changes for the family so no screw ups.

I told dad to pick up a filter I’ve got plenty of 0W20 on hand

 

[edyvw]

OK but how is the oil level on the old dipper schtick?

^This.
How is oil level?
Considering it is KIA, 5W30 would be my choice too.

 

[kschachn]

^This.
How is oil level?
Considering it is KIA, 5W30 would be my choice too.

Yes as noted the dealer is going him a favor.

 

[Mainia]

Dad took his new kia sportage for an oil change 5.5-6 Qts with filter. Wrung him for 7 Qts and filled with 5W30. Service manual says 0W20 acceptable for all weather my father asked why the 5W30 service advisor said we don’t stock anything else.

100% gave him an upgrade, In NO WAY would any Hyundai/Kia of mine or my family ever have any 20 weigh oil it then after the first OEM fill. With Hyundai/Kia badly designed engines and poor choice of engine component metallurgy, I myself want a far thicker oil film barrier then a 20 weight oil provides. I guess SO does that dealer, who is doing every own a very small micro favor.

 

[Wireman1987]

story for the 7 qts is they said the vehicle took 6.1 qts so they round up to the next full qt. gotta make money lights and lifts to keep running.

 

[Hall]

I’m not sure anyone here on Bitog can help.

Based on the subject line, it seems like it's just another dealership bashing thread.

 

[Dave Hess]

Based on the subject line, it seems like it's just another dealership bashing thread.

Or idiot oil change tech not paying attention to the necessary amount of oil needed.

 

[SC Maintenance]

story for the 7 qts is they said the vehicle took 6.1 qts so they round up to the next full qt. gotta make money lights and lifts to keep running.

What was the bill for the oil change? Do they charge by quart?

I agree, a lot of bashing with not much detail.

 

[Pablo]

I would run with 7 quarts

 

[kschachn]

story for the 7 qts is they said the vehicle took 6.1 qts so they round up to the next full qt. gotta make money lights and lifts to keep running

What's the "story" for the grade usage?