So I drop my Mazda 6 off today. I've worked in automotive repair for 16+ years, dislike letting someone else work on my car , but given its new and has factory warranty I'm going to take advantage of it.
I have a lot of nit picky problems with my 2017 Mazda 6.
I think it takes too long to warm up (since new, may be a characteristic of the engine) but I drive in traffic and back roads about 25 miles and sometimes don't get good heat till 5 miles to work or so.
My forward collision camera goes out all the time in heat, to which I printed the TSB pertaining to it, verified my camera part number pertains to it, and they continue to NPF it.
One proximity key is intermittently inoperable
Clunk in the front end when parking lot maneuvering. Switching from forward to reverse, moving then braking. Almost like a shifting control arm or brake pad clack.
Abnormal crunching in the front end when cold outside like sway bar bushings or a strut.
Brake pulsation (informed it was 12/12,000 so I told them to ignore it).
So the manager calls me up because I describe it all via email...so the tech can duplicate my concerns and be able to diagnose them. He said bring it on it, I'll dispatch it to a service writer just see anyone to drop it off.
I get there and the lady tries to hit me with "sorry just trying to decipher all this jibberish" pertaining to my descriptions etc. then she proceeds to tell me she doesn't even know bow to say this, but I need to agree to diagnosis fees upwards of $100 per concern. I say absolutely not, the car is under 3/36 warranty for over another year and 8k miles.
She said since I was in contact with her manager she'll just let it go through the shop without any sign off on me authorizing diagnosis fees on every single issue.
I worked for this dealer from 2003-2016 but for a different manufacturer.
Has anyone heard of crap like this? I try to be pleasant and courteous...I know it's a [censored] list. But I'm a technician myself, so they're only going to see me for warranty work
I have a lot of nit picky problems with my 2017 Mazda 6.
I think it takes too long to warm up (since new, may be a characteristic of the engine) but I drive in traffic and back roads about 25 miles and sometimes don't get good heat till 5 miles to work or so.
My forward collision camera goes out all the time in heat, to which I printed the TSB pertaining to it, verified my camera part number pertains to it, and they continue to NPF it.
One proximity key is intermittently inoperable
Clunk in the front end when parking lot maneuvering. Switching from forward to reverse, moving then braking. Almost like a shifting control arm or brake pad clack.
Abnormal crunching in the front end when cold outside like sway bar bushings or a strut.
Brake pulsation (informed it was 12/12,000 so I told them to ignore it).
So the manager calls me up because I describe it all via email...so the tech can duplicate my concerns and be able to diagnose them. He said bring it on it, I'll dispatch it to a service writer just see anyone to drop it off.
I get there and the lady tries to hit me with "sorry just trying to decipher all this jibberish" pertaining to my descriptions etc. then she proceeds to tell me she doesn't even know bow to say this, but I need to agree to diagnosis fees upwards of $100 per concern. I say absolutely not, the car is under 3/36 warranty for over another year and 8k miles.
She said since I was in contact with her manager she'll just let it go through the shop without any sign off on me authorizing diagnosis fees on every single issue.
I worked for this dealer from 2003-2016 but for a different manufacturer.
Has anyone heard of crap like this? I try to be pleasant and courteous...I know it's a [censored] list. But I'm a technician myself, so they're only going to see me for warranty work