Gave me a chuckle today... customer brought in an Equinox for an alignment. Any time I bring in a "customer requests alignment", the first thing I do is check the suspension. 9 times out of 10, something is loose. Today was no exception.
This particular unit had a completely wasted RF lower ball joint, with the LF not far behind. The customer asked to come out and see the play, given that they were "ASE certified" and planned on fixing it themselves. Fine, no big deal.
My service writer brought said customer back to the shop and I shook the wheel while he watched the ball joint. His response? "Oh yea, that b**** gotta go!". I couldn't help but snicker under my breath and think to myself... yea, that b**** gotta go.
Always nice when a random event lightens the mood.
This particular unit had a completely wasted RF lower ball joint, with the LF not far behind. The customer asked to come out and see the play, given that they were "ASE certified" and planned on fixing it themselves. Fine, no big deal.
My service writer brought said customer back to the shop and I shook the wheel while he watched the ball joint. His response? "Oh yea, that b**** gotta go!". I couldn't help but snicker under my breath and think to myself... yea, that b**** gotta go.
Always nice when a random event lightens the mood.