We‘re in Warsaw, Indiana, visiting the wife’s family for 3 nights.
She booked a room at Best Western through Hotels.com on our drive up, around 3:00. We get to the hotel around 9:15 that night, I go in, and the attendant has no record of our reservation and they have no vacancy.
It was especially nice because the wife’s pregnant and in the midst of morning sickness, had a migraine, and generally felt horrible, and our 6-month-old was screaming after 7+ hrs in his car seat.
Luckily the TRU (by Hilton) had a vacancy (at $110 more than than the $254 we thought we’d secured @ Best Western).
My card still hasn’t been refunded the $254.
I think I read a thread that this happened to someone else here recently, but couldn’t find it. I believe it was discussed in that thread that several of these 3rd party booking sites are owned by the same entity, and the consensus was to just call the hotel directly for reservations.
Anyway, be careful going through 3rd parties for hotel reservations. We’ve booked through Hotels.com many times successfully. But I doubt we will again. Will probably just call the hotel directly.
Anyone else had this happen?
She booked a room at Best Western through Hotels.com on our drive up, around 3:00. We get to the hotel around 9:15 that night, I go in, and the attendant has no record of our reservation and they have no vacancy.
It was especially nice because the wife’s pregnant and in the midst of morning sickness, had a migraine, and generally felt horrible, and our 6-month-old was screaming after 7+ hrs in his car seat.
Luckily the TRU (by Hilton) had a vacancy (at $110 more than than the $254 we thought we’d secured @ Best Western).
My card still hasn’t been refunded the $254.
I think I read a thread that this happened to someone else here recently, but couldn’t find it. I believe it was discussed in that thread that several of these 3rd party booking sites are owned by the same entity, and the consensus was to just call the hotel directly for reservations.
Anyway, be careful going through 3rd parties for hotel reservations. We’ve booked through Hotels.com many times successfully. But I doubt we will again. Will probably just call the hotel directly.
Anyone else had this happen?