Amsoil and Ford Warranty

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jazzcat

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Jul 13, 2011
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This is a very confusing issue for a lot of us. I would like to put the signature or XL series oil in my 2012 V6 mustang but I've received a lot of conflicting answers on whether doing so may cause warranty issues.

The sig series oils meet Ford WSS-M2C945-A specs BUT, there is no API certified logo on the container. the fact that there is no API logo, may cause Ford to deny a warranty claim.

an entire thread about this was opened up at a mustang forum, and no one is the wiser for it unfortunately.

http://www.allfordmustangs.com/forums/2011-mustang-talk/300285-amsoil-oil-ford-warranty.html

what an absolute joke all of this bureaucratic nonsense is.

consider the fact that the 2011 mustangs were required to meet Ford WSS-M2C930-A. The amsoil XL line meets that spec, and has the API logo. Now this is where it gets crazy. The 2012 mustangs must meet the new Ford WSS-M2C945-A spec. The 2011 and 2012 cars are the exact same cars, but now require different specs. This means that anyone who wants to use the XL oil is now potentially vulnerable to denial of claim!

I spoke to Josh at amsoil several times and he confirmed the potential warranty issues with the current reality. He thinks that the XL lime should be labelled for the new spec by the end of the year.

Can anyone get an answer from ford on these issues?
 
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What happens when you ask Ford? More precisely, what exactly does it say in writing in the owners manual?

I guess based on that, the question to ask Ford would be along the lines of Ford for 2011 and 2012 models denying a claim for an oil related engine issue if someone used an API SN oil.
 
I think Josh gave you some good advise. I'd pass till the product has the Ford spec on the label. Why hassle it? Or ask Ford directly, and make a decision based on that, and not what you find out from a message board. Ultimately Ford is where you'll be going if you have a problem, let them tell you.
 
"Or ask Ford directly, and make a decision based on that"

It's hard to get an answer from them. The level 1 reps just parrot what's in the manual: API logo + WSS-M2C945-A
 
Originally Posted By: jazzcat
"Or ask Ford directly, and make a decision based on that"

It's hard to get an answer from them. The level 1 reps just parrot what's in the manual: API logo + WSS-M2C945-A


...what exactly does it say in writing in the owners manual?

Word for word. Thanks.

When you post, click the little box below your text input. OR Click on "Topic Options" at the top of the box for the first post/thread starter.
 
Originally Posted By: jazzcat
"Or ask Ford directly, and make a decision based on that"

It's hard to get an answer from them. The level 1 reps just parrot what's in the manual: API logo + WSS-M2C945-A


Josh+Ford pretty much summed it up IMO. Unfortunately all automakers will do exactly what Ford is doing, quoting the OM. Another option is get in writing that Amsoil meets the spec [if it does] and you'll be GTG. If they already meet the spec, and it hasn't been printed on the label see if they'll provide proof. CYA is all I'm saying. This applies to any and all oils you use while under warranty, not just Amsoil.
 
I'm thinking that WSS-M2C945-A requires an API SN certification and WSS-M2C930-A requires SM ... just speculating.
 
Originally Posted By: jaj
Ford Customer Service actually responded to the thread on AllFordMustangs.com. They said "READ THE FLIPPIN' MANUAL".



Not sure if this adds anything. I already stated that they provide only a standard answer. Of course I read the manual.
 
Quote:
Of course I read the manual.


I doubt the majority of owners do just that. They know how to drive and Fords aren't the least bit odd, driving it wise.
If they don't understand some new type wiz-bang accessory, then they may look THAT one up, but read the manual from front to back?, rarely, very rarely.
 
Originally Posted By: OldCowboy
For the time being, use the Motorcraft 5W20.


Dude are you serious? how does this address the amsoil subject?
 
Don't just "listen" to something someone says, even if it comes from Ford customer service.

Whatever is in writing at the time in the owners manual is what Ford will go on with regards to any warranty claim regarding their engine.

If you insist on using an oil that does not meet Ford's specifications you will be SOL when it comes to a claim.

All these makers are trying to slash costs and cutting out warranty claims is one of their favorite places to start.

Don't say you haven't been warned!
 
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Easy answer don't use Amsoil that's it. Go with another synthetic there are many out there. When your warranty runs out then go with Amsoil. I'm a cut and dry kind of guy if it was me I take my buttt over to Napa and clean out their full synthetic oil for $3.38 a quart and be done with it. Good luck!
 
Pablo;

2012 Mustang
3.7L V6
Owner's Manual Oil Requirements from Ford.com

5W-20
API Certified w/ Starburst
Ford WSS-M2C945-A

Ford1.jpg

Ford2.jpg
 
Originally Posted By: jazzcat
This is a very confusing issue for a lot of us. I would like to put the signature or XL series oil in my 2012 V6 mustang but I've received a lot of conflicting answers on whether doing so may cause warranty issues.

The sig series oils meet Ford WSS-M2C945-A specs BUT, there is no API certified logo on the container. the fact that there is no API logo, may cause Ford to deny a warranty claim.

an entire thread about this was opened up at a mustang forum, and no one is the wiser for it unfortunately.

http://www.allfordmustangs.com/forums/2011-mustang-talk/300285-amsoil-oil-ford-warranty.html

what an absolute joke all of this bureaucratic nonsense is.

consider the fact that the 2011 mustangs were required to meet Ford WSS-M2C930-A. The amsoil XL line meets that spec, and has the API logo. Now this is where it gets crazy. The 2012 mustangs must meet the new Ford WSS-M2C945-A spec. The 2011 and 2012 cars are the exact same cars, but now require different specs. This means that anyone who wants to use the XL oil is now potentially vulnerable to denial of claim!

I spoke to Josh at amsoil several times and he confirmed the potential warranty issues with the current reality. He thinks that the XL lime should be labelled for the new spec by the end of the year.

Can anyone get an answer from ford on these issues?


There is no debate here and absolutely NOTHING confusing in the least about it. Ford provided you with an owner's manual upon purchase of your new Mustang. In that manual they tell you exactly what to use for oil to preserve your warranty. It does not matter what any of us or people on other forums think, what any oil mfg tech dept guy thinks, or even what a Ford dealer service writer may "think". The answer to your question has been provided in your owner's manual by Ford themselves who provides your Mustang's warranty coverage. Period and end of story. I just don't understand why people find any of this confusing? Not meant to be nasty at all. It is just you are not the 1st person I have come across to say it is confusing and I don't understand that as it is really simple.

To avoid any warranty hassle should an engine problem occur use an oil that meets all of Ford's requirements, and be sure you change it within the max allowed for time interval, as listed in your vehicle's owner's manual. No responsible person here, on another forum, from an oil mfg, or from Ford directly will tell you any different. It is what it is as far as warranty goes.

You don't have to use Motorcraft brand oil but you must use an oil that conforms to what they require per your manual. I worked at a Ford dealer in parts and service and Ford is as picky as any mfg about following the manaul maintenance requirements.

Until such time as Amsoil says their XL oil meets/exceeds that Ford oil spec don't use it. Don't use any oil that does not carry the API Starburst and that does not meet or exceed the required Ford spec. It does not matter if the 2011 model's engine is the exact same thing as your 2012 but calls for a different Ford oil spec. It is only relevant to common sense. It is completely irrelevant to warranty requirements.

Your vehicle so your call. You seem to have concerns about your warranty so if that is the case use the correct oil. Period.
 
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Originally Posted By: Pablo
Thanks Hemi!

Read the words carefully. Ford cannot deny your warranty if you use an API oil in the correct viscosity. Take that to any lawyer.


Don't forget that they specify the Ford oil spec as well under capacities and specifications. It is in 2 places but it is there, in writing, so any lawyer will say the Ford spec matters too.
 
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