Did anyone ever notice, when you don't get an item you ordered, i.e. it was never delivered....
After so many days, maybe it's 48 hours after expected delivery, you can request a refund.
When you do so, the entire process asks how you want the refund, AND, how you will return the item. And I do think it says if you get the item, you must return it.
So it's the same old. Generate a UPS label, UPS drop off, UPS pick up. NO KOHL'S.
Does this mean Kohl's is second rate? I think so. Takes much longer for them to get the return I think.
When one is finally done, it says refund has been issued. It also says, "We're expecting your item." And it will also have the same verbiage, must be returned by September, 24, 2023.
It seems that as amazon has grown, they too have gotten sloppy. One should not be told they must return the item by a date, when it was never delivered to begin with. my .02
My point is why would the web or app say you must return an item, when the very reason for the refund, is that you never got it, and they know that based on tracking?
I even googled and it seems to imply they are scaring people who do get the item to discourage them from keeping it, it's not an oversight the way it was designed.