I just completed my 1,200 mile oil consumption test. I used between 0.8 -0.9 quarts. To qualify to be fixed the vehicle had to use 1 quart or more. I'm using about 7 quarts of oil between oil changes (synthetic 0W20), and Toyota will not fix my car unless I use 8 and one-third quarts between oil changes. I have opened a case with Toyota and have a case number assigned to my vehicle. They know I've owned new four Camry's. They know the number four cylinder has a plug with residue on it which means I have one bad cylinder where most of the oil is being used.
Question 1. What pollution is going out my tail pipe? Toyota says it is just "Natural Clear Gas" but that gas has chemical components that they refuse to discuss.
Question 2: Does Toyota use the same 1,200 mile test in all parts of the country? I'm in Illinois, and we don't do emission tests. What is the oil consumption test Toyota uses in states that do emission testing?
Question 3: How to I get Toyota to do the right thing and fix or replace my Camry?
Question 4: How much in common do Toyota's Oil Consumption test and Volkswagen's environmental cheating beyond both being stupid, arbitrary, and motivated by profits over doing the right thing.
The service manager will not help me. I've complained and challenged him till on my last visit he told me to shut up and get into the customer waiting room. He wasn't talking to me any more. Here is how I'm making myself so unpopular. I was standing in front of my vehicle with the technician, the partner/general manager, the service manager, and the shop manager. The technician unseals the dipstick, pulls it out. We all lean forward to read the stick. The oil is about half way down. I asked the technician how much oil it had used, "half a quart" was the answer. All the people nodded in agreement. I ask, "How much oil between the full mark and the fill mark, "one quart." Everyone nodded in agreement. "Nope, that's 1.6 quarts between those two marks on the dipstick and it has used about 0.8-0.9 quarts," I stated. Everyone is shaking their heads from side to side. "Don't trust me, just pull the owner's manual out of the glove box and check it yourself." The partner/general manager said he was going to check it.
Question 1. What pollution is going out my tail pipe? Toyota says it is just "Natural Clear Gas" but that gas has chemical components that they refuse to discuss.
Question 2: Does Toyota use the same 1,200 mile test in all parts of the country? I'm in Illinois, and we don't do emission tests. What is the oil consumption test Toyota uses in states that do emission testing?
Question 3: How to I get Toyota to do the right thing and fix or replace my Camry?
Question 4: How much in common do Toyota's Oil Consumption test and Volkswagen's environmental cheating beyond both being stupid, arbitrary, and motivated by profits over doing the right thing.
The service manager will not help me. I've complained and challenged him till on my last visit he told me to shut up and get into the customer waiting room. He wasn't talking to me any more. Here is how I'm making myself so unpopular. I was standing in front of my vehicle with the technician, the partner/general manager, the service manager, and the shop manager. The technician unseals the dipstick, pulls it out. We all lean forward to read the stick. The oil is about half way down. I asked the technician how much oil it had used, "half a quart" was the answer. All the people nodded in agreement. I ask, "How much oil between the full mark and the fill mark, "one quart." Everyone nodded in agreement. "Nope, that's 1.6 quarts between those two marks on the dipstick and it has used about 0.8-0.9 quarts," I stated. Everyone is shaking their heads from side to side. "Don't trust me, just pull the owner's manual out of the glove box and check it yourself." The partner/general manager said he was going to check it.