Just got off the phone with Acura customer service. Extremely frustrating.
My 2012 TL 3.7L engine has been using oil at a rate of 1 Qt per 4K miles since new. Although this is more than I am used to, I understand that these engines have been known to use a bit of oil. Over the past year, the oil consumption has increased to a rate of 1 qt per 2K miles. The car now has 48K miles on it. This increased rate of consumption has given me concern that something mechanically is happening.
The dealer did an oil consumption test and confirmed the 1 qt per 2K, but will not evaluate any further because it does not exceed the Acura guidelines of 1 qt per 1K as acceptable. The fact that the rate has doubled did not seem to concern them.
Called Acura Client services and spoke to a polite representative that kept reiterating the corporate policy of 1 qt per 1K miles. They will not investigate oil use unless it exceeds this threshold even in a situation where the rate has doubled. Also frustrating is they would not send me a transcript of the conversation we had for my documentation. He presented himself as the court of last resort even when I requested to speak to a supervisor.
If anyone has suggestions, please let me know. Other than oil consumption, I love this car
My 2012 TL 3.7L engine has been using oil at a rate of 1 Qt per 4K miles since new. Although this is more than I am used to, I understand that these engines have been known to use a bit of oil. Over the past year, the oil consumption has increased to a rate of 1 qt per 2K miles. The car now has 48K miles on it. This increased rate of consumption has given me concern that something mechanically is happening.
The dealer did an oil consumption test and confirmed the 1 qt per 2K, but will not evaluate any further because it does not exceed the Acura guidelines of 1 qt per 1K as acceptable. The fact that the rate has doubled did not seem to concern them.
Called Acura Client services and spoke to a polite representative that kept reiterating the corporate policy of 1 qt per 1K miles. They will not investigate oil use unless it exceeds this threshold even in a situation where the rate has doubled. Also frustrating is they would not send me a transcript of the conversation we had for my documentation. He presented himself as the court of last resort even when I requested to speak to a supervisor.
If anyone has suggestions, please let me know. Other than oil consumption, I love this car