Originally Posted By: StevieC
There is a member of BITOG that works for Sandisk. You should PM him and see if you can get it resolved that way.
I'm here. Probably not much of a help because even I have to go through the same tech support channel to get this. If you want a quick and painless RMA here is the thing to do: pretend the card does not power up, when they ask you to do a test just do it without a card in the camera/card reader and tell them anything you read off the computer. If they see a hint of information they'll ask you to do more useless test and refuse to let to return the card.
This is not just SanDisk, not just flash memory card, but anything electronics troubleshooting over the phone or chat. The is the fastest way to get through all the diagnostic Bee Szz to reach the RMA number, ever, and always works. They can do all the diagnostics they want at the factory and get things done automated.
I hope people won't abuse this method, but in reality it is probably a marginally failing product that is not possible to reproduce every single time (firmware bug, bad design, etc that won't completely show up until well pass the warranty period).
Good luck with it.
Quote:
I know how frusterated you are with call centers that are abroad. Try dealing with Acer sometime. It sounds like the people have marbles in their mouth, and you get disconnected constantly.
It's such a problem that when you call back a recorded voice comes on that says "We see that you have called us recently, but may have been disconnected, ##########, is this the product you are calling about?"
So they know they have a problem but this is how they fix the connection to India?
Just another reason not to buy from Acer.
You haven't seen anything yet. Unless you are in the Business Account or you are buying the "professional" line of products with big margin, you are going to get India (or even worse, Bangladesh) tech support. Every company is as evil in this department and you are not going to get any love unless you have lots of money to be made.
Sad fact of life. The only way to help is ask them to raise the issue to their manager because "you cannot understand what they are trying to do" and fill out bad survey so they change their minds about outsourcing.
I feel sorry for the Indians, but that's the only way to convince the companies to switch back to higher quality tech support.