SWs will vary by dealer and individual. The guys where I work seem pretty good. Often times, techs will come to me to price parts, then come back and say "[service writer] says it's under warranty, go ahead and order it." I don't know how compensation works on the service side (I know our techs are flat rate), but our SWs seem to give a [censored]. They will warranty [censored] near anything.
And yes, indy shops can be awful too. Want to get a bad check? Do business with indy shops. But that's not all of them, just some.
We don't deal with many chain shops because OE parts cost too much for their business model, but when we do, they often end up not paying all their bills.
At the end of the day, most people in the business are not con artists or theives. They are just trying to make a living within the constraints of their employer. Some do it better than others. Some just give up on being ethical and go full sleaze ball. It's not fair to indict everyone. I don't lose sleep at night over what I do.
And yes, indy shops can be awful too. Want to get a bad check? Do business with indy shops. But that's not all of them, just some.
We don't deal with many chain shops because OE parts cost too much for their business model, but when we do, they often end up not paying all their bills.
At the end of the day, most people in the business are not con artists or theives. They are just trying to make a living within the constraints of their employer. Some do it better than others. Some just give up on being ethical and go full sleaze ball. It's not fair to indict everyone. I don't lose sleep at night over what I do.