JHZR2
Staff member
I’m growing increasingly frustrated using Uber and Lyft.
I get the business model, and the demand based pricing. And historically it worked out. But lately, it has just gotten worse and worse.
I’m a 4.92 rated rider. I must have a few hundred trips on Uber. That’s not to say I know it all, but I have some trips in many markets under my belt. And it has just gotten progressively worse more or less everywhere. Things like:
- most every place I go has higher than normal demand. I’ve seen $10 trips turn into $30, $30 trips turn into almost $100. I’ll wait and they will drop, but it’s insane.
- revolving doors of drivers. Doesn’t matter if it’s the in (major) city $10 fare, or the longer $30-40 trip from an airport or train station. Too often it will take a LONG time to get a driver (didn’t used to be the case), and then it can change drivers a few times. Oh, and when the driver changes, the time changes, so you may have waited a number of minutes, driver changes, resets to 8-10-12 minute wait again. No recourse.
- way wrong time estimates…. You make the driver wait more than 2 mins and there is a fee. But if the app screws up, changes drivers, makes you wait… too bad.
- wrong fees. This is especially the case on trips where there is a toll.
I’ve been tempted to try to use taxis again. I have been rejected a ride on taxis back when. Only a few times at BWI airport, because the ride I needed wasn’t long enough. But the pricing isn’t that much worse in some cases, and as much as taxis are dirty and lousy, putting up with Uber is getting annoying.
Do any other frequent travelers have issues with Uber, and notice it getting worse???
I get the business model, and the demand based pricing. And historically it worked out. But lately, it has just gotten worse and worse.
I’m a 4.92 rated rider. I must have a few hundred trips on Uber. That’s not to say I know it all, but I have some trips in many markets under my belt. And it has just gotten progressively worse more or less everywhere. Things like:
- most every place I go has higher than normal demand. I’ve seen $10 trips turn into $30, $30 trips turn into almost $100. I’ll wait and they will drop, but it’s insane.
- revolving doors of drivers. Doesn’t matter if it’s the in (major) city $10 fare, or the longer $30-40 trip from an airport or train station. Too often it will take a LONG time to get a driver (didn’t used to be the case), and then it can change drivers a few times. Oh, and when the driver changes, the time changes, so you may have waited a number of minutes, driver changes, resets to 8-10-12 minute wait again. No recourse.
- way wrong time estimates…. You make the driver wait more than 2 mins and there is a fee. But if the app screws up, changes drivers, makes you wait… too bad.
- wrong fees. This is especially the case on trips where there is a toll.
I’ve been tempted to try to use taxis again. I have been rejected a ride on taxis back when. Only a few times at BWI airport, because the ride I needed wasn’t long enough. But the pricing isn’t that much worse in some cases, and as much as taxis are dirty and lousy, putting up with Uber is getting annoying.
Do any other frequent travelers have issues with Uber, and notice it getting worse???