Originally Posted By: Nick1994
The car was bought brand new at this dealer and I just spent $2,108 there. Either they screwed up or their [censored] parts screwed up. I'm jumping through hoops finding a ride, my grandfather does need a vehicle too and he has the Jeep back. I drove my aunt's 1970 VW Beetle today. A 50+ mile commute in that thing with not much of a clutch left in it and some other issues isn't my idea of being great on my part.
Just because you need a vehicle, the car was bought there 10 years ago, and the repair bill is $2K does not necessarily mean they can get the part there any faster. There probably is not a ton of these flywheels available. The last one that was put in may have been the last one that could be overnighted or delivered immediately. A lot of people think parts or service departments can just wave a magic wand and make it happen...that's not how it works. Their hands are probably tied to.
Given that it was not a warranty repair the first time around, if they did overnight the part from a distribution center, they probably had to pay freight and may have been doing you a favor. Now that has backfired because you are mad that the second replacement isn't getting there as quick.
The dealer has no incentive to drag this out. They want to be finished with the car and done getting phone calls from you as much as you want the car back.
Considering they have already agreed to redo the job under warranty, I don't think raging at them to get it done faster will get you anywhere. At the most you will get to take your frustration out on someone who has no ability to get the part there faster, has a million other things going on too, and would love it if they could get your car out of their life.
The car was bought brand new at this dealer and I just spent $2,108 there. Either they screwed up or their [censored] parts screwed up. I'm jumping through hoops finding a ride, my grandfather does need a vehicle too and he has the Jeep back. I drove my aunt's 1970 VW Beetle today. A 50+ mile commute in that thing with not much of a clutch left in it and some other issues isn't my idea of being great on my part.
Just because you need a vehicle, the car was bought there 10 years ago, and the repair bill is $2K does not necessarily mean they can get the part there any faster. There probably is not a ton of these flywheels available. The last one that was put in may have been the last one that could be overnighted or delivered immediately. A lot of people think parts or service departments can just wave a magic wand and make it happen...that's not how it works. Their hands are probably tied to.
Given that it was not a warranty repair the first time around, if they did overnight the part from a distribution center, they probably had to pay freight and may have been doing you a favor. Now that has backfired because you are mad that the second replacement isn't getting there as quick.
The dealer has no incentive to drag this out. They want to be finished with the car and done getting phone calls from you as much as you want the car back.
Considering they have already agreed to redo the job under warranty, I don't think raging at them to get it done faster will get you anywhere. At the most you will get to take your frustration out on someone who has no ability to get the part there faster, has a million other things going on too, and would love it if they could get your car out of their life.