OK, I've never had an issue like this with a car-care product before. I've had some products worse than others, but none of those ever drove me to complain to the manufacturer. . . I simply moved on to better products.
That being said, I've used ArmorAll products off and on for most of my adult life. They've worked adequately, were in my price range and are readily available at most auto parts stores. A few months ago I purchased the title product, and didn't get around to using it until recently. Per usual for me, I washed both vehicles, moved them into the garage where they were both allowed to dry. I then detailed the exterior, which included using ArmorAll Tire Shine Extreme on the tires per the instructions (which really haven't changed much in 30 or so years). Initially, the tires looked very nice, with the usual black sheen that I was accustomed to seeing. A few hours later (before driving), the black sheen began to give way to brownish splotches on the sidewalls, which worsened as time went on.
Over the next several days, I tried re-cleaning the tires and reapplying the ArmorAll with no improvement. In fact, the brown areas were getting bigger and were impossible to remove by cleaning. I was beginning to get concerned that my tires had been cosmetically damaged somehow, so I contacted ArmorAll's customer service department.
Now, I'm not a complainer by nature. I'm old enough to know that "stuff" happens. I reached out to them mostly to seek their advice on fixing my issue and to let them know that they may have a bad batch of product. I prefaced my phone contact with them by saying I was a long-time customer and generally had good experiences with their products. Whether this is relevant or not, it should be noted that the customer service rep(s) I spoke to spoke with a non-English accent and the phone connection s seemed, uh. . . .distant.
Anyway, I was told to put my complaint in an email and to send it to a specific address with a complaint number in the subject header, which I accomplished twice, both times resulting in an error code basically stating that the email address was invalid. Two more phone calls and new email addresses resulted in more failed emails. I then told them that I just wanted a phone call from someone at ArmorAll, to which I was told I was already talking to "customer service" and that they'd help me if I could get an email through. At that point I was done with them.
I then left a critical review of their customer service department and their tire product on the ArmorAll FB page, along with with pics of my tires. . . .which was summarily pulled down. I was then contacted directly by their "customer service" department through FB where they gave me generic information about how to use their products and thanking me for being a customer.
The rest of the story: I'm done using ArmorAll (anything). It took me hours of scrubbing and the application of a competing product to get my tires looking decent again. ArmorAll used to be OK, but I can't recommend it. FYI
That being said, I've used ArmorAll products off and on for most of my adult life. They've worked adequately, were in my price range and are readily available at most auto parts stores. A few months ago I purchased the title product, and didn't get around to using it until recently. Per usual for me, I washed both vehicles, moved them into the garage where they were both allowed to dry. I then detailed the exterior, which included using ArmorAll Tire Shine Extreme on the tires per the instructions (which really haven't changed much in 30 or so years). Initially, the tires looked very nice, with the usual black sheen that I was accustomed to seeing. A few hours later (before driving), the black sheen began to give way to brownish splotches on the sidewalls, which worsened as time went on.
Over the next several days, I tried re-cleaning the tires and reapplying the ArmorAll with no improvement. In fact, the brown areas were getting bigger and were impossible to remove by cleaning. I was beginning to get concerned that my tires had been cosmetically damaged somehow, so I contacted ArmorAll's customer service department.
Now, I'm not a complainer by nature. I'm old enough to know that "stuff" happens. I reached out to them mostly to seek their advice on fixing my issue and to let them know that they may have a bad batch of product. I prefaced my phone contact with them by saying I was a long-time customer and generally had good experiences with their products. Whether this is relevant or not, it should be noted that the customer service rep(s) I spoke to spoke with a non-English accent and the phone connection s seemed, uh. . . .distant.
Anyway, I was told to put my complaint in an email and to send it to a specific address with a complaint number in the subject header, which I accomplished twice, both times resulting in an error code basically stating that the email address was invalid. Two more phone calls and new email addresses resulted in more failed emails. I then told them that I just wanted a phone call from someone at ArmorAll, to which I was told I was already talking to "customer service" and that they'd help me if I could get an email through. At that point I was done with them.
I then left a critical review of their customer service department and their tire product on the ArmorAll FB page, along with with pics of my tires. . . .which was summarily pulled down. I was then contacted directly by their "customer service" department through FB where they gave me generic information about how to use their products and thanking me for being a customer.
The rest of the story: I'm done using ArmorAll (anything). It took me hours of scrubbing and the application of a competing product to get my tires looking decent again. ArmorAll used to be OK, but I can't recommend it. FYI