I've been a member of this site since 2009 but haven't really had any questions to post, hoping the community can give me some advice on this situation. I have a one-year-old Ford, that was in for warranty work and I decided to have them do an oil change (12k miles). I got the vehicle back last week, and two days later noticed in the Ford app that my oil life still showed 43%; just about where it was when I dropped it off. I checked with the dealership and they claim an oil change was performed and they forgot to reset the computer.
Just now, I remembered that when I changed the oil at 6k miles I snapped one of the ears off the plastic oil plug about 75% of the way. It was still hanging on, so I left it and ordered a new plug and put it in my toolbox for the next oil change. Since I remembered this, I just pulled the cover off under the oil pan and there is the plug with one of the plastic ears barely hanging on. There's no way anybody touched that plug since I last did 6k miles ago.
The dealership is currently closed, so I'll have to call them tomorrow.
I thought about checking the filter, but unfortunately used a Motorcraft filter so that won't give me any data.
Does anybody know if Ford sucks the oil out from the top? I would highly doubt this but it would be good information to have.
And my final question (besides for an overall opinion of the situation) would be: If I sent a sample to Blackstone, could I identify if it is Ford Motorcraft oil like the invoice says, or Pennzoil Platinum Ultra which is what I used on my last oil change?
Thank you all.
Just now, I remembered that when I changed the oil at 6k miles I snapped one of the ears off the plastic oil plug about 75% of the way. It was still hanging on, so I left it and ordered a new plug and put it in my toolbox for the next oil change. Since I remembered this, I just pulled the cover off under the oil pan and there is the plug with one of the plastic ears barely hanging on. There's no way anybody touched that plug since I last did 6k miles ago.
The dealership is currently closed, so I'll have to call them tomorrow.
I thought about checking the filter, but unfortunately used a Motorcraft filter so that won't give me any data.
Does anybody know if Ford sucks the oil out from the top? I would highly doubt this but it would be good information to have.
And my final question (besides for an overall opinion of the situation) would be: If I sent a sample to Blackstone, could I identify if it is Ford Motorcraft oil like the invoice says, or Pennzoil Platinum Ultra which is what I used on my last oil change?
Thank you all.