In January/February of 2014 I converted nearly the entire house to LED bulbs, many of which were Cree bulbs. I've had no issues whatsoever until this morning when one of the Cree TW series bulbs in the master bath failed to light completely. There was no warning, it just came on at about 5% of what it should be. I moved another bulb to the socket and it lit normally, so the issue was with the Cree bulb. Out of the 80 or so bulbs purchased this is the first issue, so I'm still quite pleased with the decision to convert to LEDs.
I emailed Cree a short time ago, and within an hour I had a response that a replacement bulb was being sent via FedEx and that the existing bulb could be disposed of. They didn't ask me for proof of purchase, no quibbling, nothing but a "we'll make it right" attitude.
Who says customer service is a thing of the past?
I emailed Cree a short time ago, and within an hour I had a response that a replacement bulb was being sent via FedEx and that the existing bulb could be disposed of. They didn't ask me for proof of purchase, no quibbling, nothing but a "we'll make it right" attitude.
Who says customer service is a thing of the past?