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used rental car and warranty

Posted By: WhyMe

used rental car and warranty - 02/05/20 05:57 AM

i was looking at hertz rental sales. lots of hyundais. i asked the sales guy about the hyundai warranty. hyundai is 5/60 bumper to bumper and 10/100 powertrain. the powertrain is good only for the original owner though. second owner only gets 5/60.

So the sales guy told me that Hertz is not considered the first owner and if i purchased it , i would be. Anyone ever hear of such a thing ?
Posted By: dishdude

Re: used rental car and warranty - 02/05/20 05:59 AM

Sales guy doesn't know what he's talking about. Whoever buys it is the second owner.
Posted By: Lolvoguy

Re: used rental car and warranty - 02/05/20 06:28 AM

Originally Posted by WhyMe
i was looking at hertz rental sales. lots of hyundais. i asked the sales guy about the hyundai warranty. hyundai is 5/60 bumper to bumper and 10/100 powertrain. the powertrain is good only for the original owner though. second owner only gets 5/60.

So the sales guy told me that Hertz is not considered the first owner and if i purchased it , i would be. Anyone ever hear of such a thing ?

Yes, we purchased my MIL a slightly used 2011 Sonata ex-rental (in 2012) from a local Hyundai dealership.
It was a year old and despite having 25kms and some wear and tear, the dealer backdated the vehicle's warranty to new when we purchased it.

So yes, I have heard of it. Not an uncommon practice either.
Posted By: GMBoy

Re: used rental car and warranty - 02/05/20 08:13 AM

Originally Posted by Lolvoguy
Originally Posted by WhyMe
i was looking at hertz rental sales. lots of hyundais. i asked the sales guy about the hyundai warranty. hyundai is 5/60 bumper to bumper and 10/100 powertrain. the powertrain is good only for the original owner though. second owner only gets 5/60.

So the sales guy told me that Hertz is not considered the first owner and if i purchased it , i would be. Anyone ever hear of such a thing ?

Yes, we purchased my MIL a slightly used 2011 Sonata ex-rental (in 2012) from a local Hyundai dealership.
It was a year old and despite having 25kms and some wear and tear, the dealer backdated the vehicle's warranty to new when we purchased it.

So yes, I have heard of it. Not an uncommon practice either.



That "practice" is not normal nor acceptable by any automaker. The dealer can and should be held accountable for that dishonest act. If they, the dealer, wants to offer you the warranty extension on their dime - fine, but the automaker should not be footing this additional warranty period.
Posted By: madRiver

Re: used rental car and warranty - 02/05/20 10:50 AM

Originally Posted by GMBoy
Originally Posted by Lolvoguy
Originally Posted by WhyMe
i was looking at hertz rental sales. lots of hyundais. i asked the sales guy about the hyundai warranty. hyundai is 5/60 bumper to bumper and 10/100 powertrain. the powertrain is good only for the original owner though. second owner only gets 5/60.

So the sales guy told me that Hertz is not considered the first owner and if i purchased it , i would be. Anyone ever hear of such a thing ?

Yes, we purchased my MIL a slightly used 2011 Sonata ex-rental (in 2012) from a local Hyundai dealership.
It was a year old and despite having 25kms and some wear and tear, the dealer backdated the vehicle's warranty to new when we purchased it.

So yes, I have heard of it. Not an uncommon practice either.



That "practice" is not normal nor acceptable by any automaker. The dealer can and should be held accountable for that dishonest act. If they, the dealer, wants to offer you the warranty extension on their dime - fine, but the automaker should not be footing this additional warranty period.


If the vehicle is not titled and registered it’s normal. Many times dealers use car albeit not rental and sell with warranty with warranty starting at mileage/date sold. Sheer guess it was not a rental but a loaner.
Posted By: mrsilv04

Re: used rental car and warranty - 02/05/20 01:17 PM

Originally Posted by Lolvoguy

Yes, we purchased my MIL a slightly used 2011 Sonata ex-rental (in 2012) from a local Hyundai dealership.
It was a year old and despite having 25kms and some wear and tear, the dealer backdated the vehicle's warranty to new when we purchased it.

So yes, I have heard of it. Not an uncommon practice either.


Was it a rental car, or was it a dealer demo/service loaner unit?

I can see them doing that if it was a true dealer demo/loaner unit, that had never been titled or issued license plates.. and had nothing but dealer tags on it until your MIL purchased it.
Posted By: hallstevenson

Re: used rental car and warranty - 02/05/20 02:09 PM

You know who I would trust for the most accurate answer ? Not the guy trying to sell you a car, not random people on the internet, but Hyundai. Call them - (800) 633-5151.
Posted By: SeaJay

Re: used rental car and warranty - 02/05/20 02:30 PM

Originally Posted by hallstevenson
You know who I would trust for the most accurate answer ? Not the guy trying to sell you a car, not random people on the internet, but Hyundai. Call them - (800) 633-5151.


An excellent suggestion, perhaps the manufacturer can email the OP some info on the details of their warranty program.
Posted By: JeffKeryk

Re: used rental car and warranty - 02/05/20 02:46 PM

I have purchased 3 cars from Hertz and have been very satisfied overall.
The salesman, whom I liked, seemed like a reject from a Chevy dealership.
Posted By: jeepman3071

Re: used rental car and warranty - 02/05/20 03:11 PM

Knowing what people do with/in rental cars I would never buy one.
Posted By: csandste

Re: used rental car and warranty - 02/05/20 03:13 PM

Originally Posted by JeffKeryk
I have purchased 3 cars from Hertz and have been very satisfied overall.
The salesman, whom I liked, seemed like a reject from a Chevy dealership.

Happy repeat Hertz Kia/Hyundai buyer. The 60k warranty normally lasts longer than the Hertz 12k from purchase. I'd report that salesman, he's either untrained or lying. Hertz sales people don't normally try to close sales, they're busy handing out keys and starting paperwork.
Posted By: Chris Meutsch

Re: used rental car and warranty - 02/05/20 03:28 PM

I'll take the bus before purchasing a rental car.
Posted By: hallstevenson

Re: used rental car and warranty - 02/05/20 04:23 PM

Originally Posted by csandste
Hertz sales people don't normally try to close sales, they're busy handing out keys and starting paperwork.

I think Hertz has some dedicated sales locations or at least people who do in fact "sell" their cars.
Posted By: smc733

Re: used rental car and warranty - 02/05/20 05:28 PM

I would not be buying a Hyundai with a Theta II engine that saw rental use. That's just a recipe for disaster.
Posted By: JeffKeryk

Re: used rental car and warranty - 02/05/20 05:28 PM

Originally Posted by csandste
Originally Posted by JeffKeryk
I have purchased 3 cars from Hertz and have been very satisfied overall.
The salesman, whom I liked, seemed like a reject from a Chevy dealership.

Happy repeat Hertz Kia/Hyundai buyer. The 60k warranty normally lasts longer than the Hertz 12k from purchase. I'd report that salesman, he's either untrained or lying. Hertz sales people don't normally try to close sales, they're busy handing out keys and starting paperwork.

Ha! I guess I misrepresented how I felt about "Bobby", the Hertz used car salesman.
I like him a lot; he is just doing his job.
I make it my responsibility when I am buying cuz it's my money that I am spending.

Hertz regularly services their cars. Their prices are really good.
I have bought a Rogue, Sentra and Yaris. All were good for what they were.
All good.
Posted By: csandste

Re: used rental car and warranty - 02/05/20 05:46 PM

Originally Posted by smc733
I would not be buying a Hyundai with a Theta II engine that saw rental use. That's just a recipe for disaster.


When Hertz buys cars, they plan on getting rid of them at (approximately) 38,000 miles. They're regularly serviced. Many dealer cars are also rental cars, you just pay more. If the car is three years old it's probably a lease. Do those people service as religiously as Hertz? Maybe not. If a car is five years old and it's unloaded to a dealership is there something that the former owner knows is getting ready to crap out? Maybe.

Family has bought several Hertz cars. Good experience every time.
Posted By: csandste

Re: used rental car and warranty - 02/05/20 06:46 PM

Originally Posted by hallstevenson
Originally Posted by csandste
Hertz sales people don't normally try to close sales, they're busy handing out keys and starting paperwork.

I think Hertz has some dedicated sales locations or at least people who do in fact "sell" their cars.

There's two kinds of Hertz sales, certified and rent to own. In St. Louis there's a single sales point for both kinds of sales, unlike Enterprise which has numerous locations (selling at a premium) and Avis, which here at least is rent to own from a rental point. When I've been there, there's a ton of customers and a couple of sales people on the floor. It's a mad house with lots of customers coming in and trying cars. Not like a typical used car buying experience at all. They'll get one or two cars pulled out for you to try (I usually email first) and will be juggling you with many other customers. No one tries to close on you, you'll be lucky if they have time to throw you another key. I much prefer this to a dealer type experience.

This location is about five miles from the airport. I bought a certified car. My girlfriend bought a rent to own Optima and we had to wait for them to bring the car from the airport (they have drivers for this), it did not have the certified check list and servicing, it was cleaned just like it was going out for another rent cycle. On their web site they will have rent to own cars showing up a week or so before they're going into the rent to own program. Certified cars cost more than the rent to own cars by a hundred bucks or so. The certified twelve month warranty is meaningless in a HyunKia because they have the 60K warranty and most cars are being sold with upper thirties mileage. Sometimes less, sometimes quite a bit more.
Posted By: GZRider

Re: used rental car and warranty - 02/05/20 07:04 PM

+1 If you have to buy an ex rental car I would get one from Hertz, they have more business clients then the others and they treat the cars better. The other option is a dealer loaner from Toyota, Volvo or Lexus or another brand with decent reliability where the avg customer drives like they just took a few Xanax.
Posted By: csandste

Re: used rental car and warranty - 02/05/20 07:43 PM

My reason for getting Hertz is that Enterprise makes money on car sales while Hertz unloads them at wholesale. Hertz and Avid WAAY cheaper at least in Enterprise hq St Louis. Plus Enterprise makes big investment in retail outlets. Of course Enterprise is twice as big.
Posted By: pitzel

Re: used rental car and warranty - 02/05/20 08:10 PM

Not sure what the hate here is on rental cars. People who rent don't really have time or position to actually abuse them.

As for anything relating to warranty, make sure it is in writing, and make note of the fact that most manufacturers include a clause, "nobody has the authority to alter the terms of this warranty" in their own warranty documentation, ie: a dealer may very well offer their own private guarantee of a vehicle, but that's between you and that specific dealer, not between you and, for example, KIA.
Posted By: Cujet

Re: used rental car and warranty - 02/05/20 08:43 PM

Originally Posted by Chris Meutsch
I'll take the bus before purchasing a rental car.


And yet you can inspect the cars and purchase the one you want. They are generally priced accordingly. Some will have accident damage. All will have service records. Some won't drive well, some will.

My father loved purchasing used rental cars. All made it past 200K without problems.
Posted By: JeffKeryk

Re: used rental car and warranty - 02/05/20 09:32 PM

Originally Posted by Cujet
Originally Posted by Chris Meutsch
I'll take the bus before purchasing a rental car.


And yet you can inspect the cars and purchase the one you want. They are generally priced accordingly. Some will have accident damage. All will have service records. Some won't drive well, some will.

My father loved purchasing used rental cars. All made it past 200K without problems.

The 3 I have purchased have been just fine.
The high mileage 2015 Altima has logged over 60K miles since we got it. It has 130K on the clock.
I think I paid around $10 or $11K out the door. Never seen the inside of a garage except when I have serviced it.
I just replaced the original battery yesterday. The Altima belongs to an old friend, "Dan the car killer".
All good.
Posted By: smc733

Re: used rental car and warranty - 02/06/20 12:02 AM

Originally Posted by csandste
Originally Posted by smc733
I would not be buying a Hyundai with a Theta II engine that saw rental use. That's just a recipe for disaster.


When Hertz buys cars, they plan on getting rid of them at (approximately) 38,000 miles. They're regularly serviced. Many dealer cars are also rental cars, you just pay more. If the car is three years old it's probably a lease. Do those people service as religiously as Hertz? Maybe not. If a car is five years old and it's unloaded to a dealership is there something that the former owner knows is getting ready to crap out? Maybe.

Family has bought several Hertz cars. Good experience every time.


You're missing my point. The Theta II is a notoriously picky engine with bad design. Non-OE oil filters and rental drivers driving hard could very well set the stage for turning into an oil burner by 60k, dead engine by 110k. TBH I wouldn't buy any car with a Theta II that I didn't maintain from new.
Posted By: csandste

Re: used rental car and warranty - 02/06/20 12:36 AM

Originally Posted by smc733
Originally Posted by csandste
Originally Posted by smc733
I would not be buying a Hyundai with a Theta II engine that saw rental use. That's just a recipe for disaster.


When Hertz buys cars, they plan on getting rid of them at (approximately) 38,000 miles. They're regularly serviced. Many dealer cars are also rental cars, you just pay more. If the car is three years old it's probably a lease. Do those people service as religiously as Hertz? Maybe not. If a car is five years old and it's unloaded to a dealership is there something that the former owner knows is getting ready to crap out? Maybe.

Family has bought several Hertz cars. Good experience every time.


You're missing my point. The Theta II is a notoriously picky engine with bad design. Non-OE oil filters and rental drivers driving hard could very well set the stage for turning into an oil burner by 60k, dead engine by 110k. TBH I wouldn't buy any car with a Theta II that I didn't maintain from new.

Understand that. When they fail, they do so spectacularly. Whether that would make me want to pay an additional seven or eight grand up front is debatable. I don't intend to ever buy a new car again. If it's a GM car throwing a chain or a Ford or Nissan product tossing a transmission, the result is the same. Only other option is paying a Toyota tax of several thousand in order to get something bullet proof.
Posted By: DallasTexas

Re: used rental car and warranty - 02/06/20 01:24 AM

I was an immigrant 48+ years ago and now retired and I do social work such as helping buy cats without spending an entire day. My go to place is Hertz Car Sales. Never had any issue except on a Toyota Prius on which the bumper trim had to be reset. All car's come with leftover mfg warranty plus 12 months of Hertz warranty.
Posted By: JeffKeryk

Re: used rental car and warranty - 02/06/20 02:03 AM

Originally Posted by DallasTexas
I was an immigrant 48+ years ago and now retired and I do social work such as helping buy cats without spending an entire day. My go to place is Hertz Car Sales. Never had any issue except on a Toyota Prius on which the bumper trim had to be reset. All car's come with leftover mfg warranty plus 12 months of Hertz warranty.

Agreed. I kinda think those who wouldn't consider Hertz used cars have not considered Hertz used cars.
For a couple year old car, you can't touch their prices, and you know they were serviced.
Lotta inventory to check out in 1 place, at least here in Silicon Valley.
Posted By: blupupher

Re: used rental car and warranty - 02/06/20 02:37 AM

Per Hyundai (and sure Kia is the same):

[Linked Image]

Quote
Second and/or subsequent owners have powertrain components coverage under the 5-Year/60,000-Mile New Vehicle Limited Warranty. Excludes coverage for vehicles in commercial use (e.g., taxi, route delivery, delivery service, rental, etc.).


Rentals are not supposed to even carry the remainder of the 5 yr/60,000 mile warranty.

Which is weird since my mom's Soul was a rental, yet was bought as a CPO from a Kia dealer that has the entire 10 yr/100,000 mile warranty remaining.
Posted By: jstert

Re: used rental car and warranty - 02/06/20 02:59 AM

ive bought two ex hertz rentals, both two year old toyotas, 2004 corolla le and my current 2014 yaris l.

corolla in portland oregon on my return from korea in 2006, drove it year round all across the usa and in canada until 105k trouble free miles when sold it for $3500. just 10k m1 oil changes and 2 sets of walmart goodyear tires.

yaris, desert snowbird car to which i added a cruise control kit. unfortunately i learned that hertz self insures because its clean carfax didn’t mention an accident that caused a front bumper replacement that was noticed to me by my oil change guys. regardless it drives absolutely great, during two long test drives, around town and at 75mph for 8 hr freeway trips. 3-4k kendall or valvoline semisyn oil changes.

sales process was fast and easy, same as carmax. an ex hertz toyota is a great plan.
Posted By: Spktyr

Re: used rental car and warranty - 02/06/20 05:38 AM

Originally Posted by GMBoy
Originally Posted by Lolvoguy
Originally Posted by WhyMe
i was looking at hertz rental sales. lots of hyundais. i asked the sales guy about the hyundai warranty. hyundai is 5/60 bumper to bumper and 10/100 powertrain. the powertrain is good only for the original owner though. second owner only gets 5/60.

So the sales guy told me that Hertz is not considered the first owner and if i purchased it , i would be. Anyone ever hear of such a thing ?

Yes, we purchased my MIL a slightly used 2011 Sonata ex-rental (in 2012) from a local Hyundai dealership.
It was a year old and despite having 25kms and some wear and tear, the dealer backdated the vehicle's warranty to new when we purchased it.

So yes, I have heard of it. Not an uncommon practice either.



That "practice" is not normal nor acceptable by any automaker. The dealer can and should be held accountable for that dishonest act. If they, the dealer, wants to offer you the warranty extension on their dime - fine, but the automaker should not be footing this additional warranty period.



Hyundai CPO cars that are purchased at a Hyundai dealership have the 10/100 warranty on them as a feature of their CPO program.

Rental cars sold by the rental company do not quality.
Posted By: Spktyr

Re: used rental car and warranty - 02/06/20 05:40 AM

Originally Posted by blupupher
Which is weird since my mom's Soul was a rental, yet was bought as a CPO from a Kia dealer that has the entire 10 yr/100,000 mile warranty remaining.


That's part of their CPO program. If the car was a taxi, rental, doesn't matter - if it's a Hyundai sold by a Hyundai dealer as a CPO, it has the remainder of the 10/100 warranty on it. Same thing for Kia.
Posted By: Lolvoguy

Re: used rental car and warranty - 02/06/20 06:43 AM

Originally Posted by mrsilv04
Originally Posted by Lolvoguy

Yes, we purchased my MIL a slightly used 2011 Sonata ex-rental (in 2012) from a local Hyundai dealership.
It was a year old and despite having 25kms and some wear and tear, the dealer backdated the vehicle's warranty to new when we purchased it.

So yes, I have heard of it. Not an uncommon practice either.


Was it a rental car, or was it a dealer demo/service loaner unit?


A true rental.
Heck, they had several to choose from all with similar mileage/features.
They made no attempt to hide the history of the car.
Posted By: Ws6

Re: used rental car and warranty - 02/06/20 11:09 AM

Originally Posted by WhyMe
i was looking at hertz rental sales. lots of hyundais. i asked the sales guy about the hyundai warranty. hyundai is 5/60 bumper to bumper and 10/100 powertrain. the powertrain is good only for the original owner though. second owner only gets 5/60.

So the sales guy told me that Hertz is not considered the first owner and if i purchased it , i would be. Anyone ever hear of such a thing ?

Cool...so the car has never been tilted? Okay then...


Sales guy make a lie.
Posted By: Richie

Re: used rental car and warranty - 02/06/20 12:45 PM

My thoughts exactly

Originally Posted by jeepman3071
Knowing what people do with/in rental cars I would never buy one.
Posted By: supton

Re: used rental car and warranty - 02/06/20 01:29 PM

Originally Posted by Richie
My thoughts exactly

Originally Posted by jeepman3071
Knowing what people do with/in rental cars I would never buy one.


Would you buy a used house or rent an older apartment? Same thing could be said of those.
Posted By: ad244

Re: used rental car and warranty - 02/06/20 06:20 PM

Originally Posted by supton
Originally Posted by Richie
My thoughts exactly

Originally Posted by jeepman3071
Knowing what people do with/in rental cars I would never buy one.


Would you buy a used house or rent an older apartment? Same thing could be said of those.


Neutral drop that house
Posted By: supton

Re: used rental car and warranty - 02/06/20 06:40 PM

Originally Posted by ad244
Originally Posted by supton
Originally Posted by Richie
My thoughts exactly

Originally Posted by jeepman3071
Knowing what people do with/in rental cars I would never buy one.


Would you buy a used house or rent an older apartment? Same thing could be said of those.


Neutral drop that house

Losing the neutral is really bad, could cause fires and blow electrical stuff up.

Ya got people cooking meth and growing weed today, along with people who don't clean well and/or leave... fluids... in a house. And if one is superstitious, then you never know when someone died in a particular room, or met an unpleasant end...

Just wondering if people who would avoid a used car "just in case" someone "might have" abused it, if those same people would avoid a used house on the same criteria.
Posted By: JTK

Re: used rental car and warranty - 02/06/20 09:15 PM

Originally Posted by blupupher
Rentals are not supposed to even carry the remainder of the 5 yr/60,000 mile warranty.

Which is weird since my mom's Soul was a rental, yet was bought as a CPO from a Kia dealer that has the entire 10 yr/100,000 mile warranty remaining.


I hear you. That's weird and you can bet gives them some wiggle room to get out of warranty work if they choose to.

Off the top of my head, the only rental I ever owned that had some minor work done under the 3/36 or 5/60 was a 2005 Chevy Trailblazer 4x4 LS 4x4 I owned years ago. I've also owned Hyundai and Nissan ex-rentals that made it past the 60K thing, but our 2016 Nissan Quest needed expensive rear A/C work at around 65-70K that was covered by the extended warranty contract I bought with it.

The other cool thing about buying ex-rentals is you can have some recourse though the rental company the vehicle came from. There was that thread here not too long ago with the 2017 Nissan Pathfinder owner, where the engine was so badly sludged at ~50k miles, it had issues and needed a new engine. The Nissan dealer denied coverage under 5/60 because of the visible sludge, but the guy contacted the rental co and they picked up the tab.
Posted By: Ws6

Re: used rental car and warranty - 02/07/20 05:26 AM

Originally Posted by supton
Originally Posted by Richie
My thoughts exactly

Originally Posted by jeepman3071
Knowing what people do with/in rental cars I would never buy one.


Would you buy a used house or rent an older apartment? Same thing could be said of those.

A used house is better than a new house.

Why?

-The foundation has already settled as much as it's likely to do so, 5 years or so in.
-An inspection done competently will reveal most issues, and many "teething issues" have already been fixed, or gotten so bad they are readily spotted during inspection.

Now, I have owned rental cars, and no problem at all. I used to work for a dealership, and the personally owned vehicles I took in on trade were far worse abused than most rentals.
Posted By: WhyMe

Re: used rental car and warranty - 02/08/20 09:39 AM

Originally Posted by blupupher
Per Hyundai (and sure Kia is the same):

[Linked Image]

Quote
Second and/or subsequent owners have powertrain components coverage under the 5-Year/60,000-Mile New Vehicle Limited Warranty. Excludes coverage for vehicles in commercial use (e.g., taxi, route delivery, delivery service, rental, etc.).


Rentals are not supposed to even carry the remainder of the 5 yr/60,000 mile warranty.

Which is weird since my mom's Soul was a rental, yet was bought as a CPO from a Kia dealer that has the entire 10 yr/100,000 mile warranty remaining.


yeah this is an odd thing . the only time i ever bought a rental was a 1995 Windstar. took it to the ford dealer for a couple of issues and they took care of it no charge. i wonder if dealers have the ability to differentiate a rental or commercial used vehicle from just a private owner
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