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Warranty work #5445606 06/03/20 06:10 PM
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t1snwrbrdr12 Offline OP
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You guys ever take a car under warranty to a dealer multiple times and continue to get no problem found...can you take it to another dealer? Will they still provide a loaner?

It’s a Mazda. Mazda’s site states they provide Mazda loaners for service or warranty work. But my question is with a history of “no problem found” are they going to refuse providing a loaner?

I have two front end noises that I would like to think are from the same thing but sound completely different.

I also have a forward camera that doesn’t work in the hot...a TSB applies to this but they refused to repair it due to me not bringing it in with an active fault code.

I’ve worked in a dealer 2003-2013 and we never have our customers as much trouble as they’ve been giving me. I even worked for this family of dealers. They’re just really frustrating me and I’m almost out of warranty.

They’re telling me now they’ve wasted too much time and covid has them down to a skeleton crew and blah blah, but keep saying they just won’t look at it anymore. I get the “Mazda is a great car, we are a boutique brand that doesn’t have the money to throw parts at your car” etc.

Re: Warranty work [Re: t1snwrbrdr12] #5445624 06/03/20 06:28 PM
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eljefino Offline
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Not only should you go to another dealer you should leave the first dealer a bad survey when Mazda USA contacts you.

Re: Warranty work [Re: t1snwrbrdr12] #5445627 06/03/20 06:34 PM
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PWMDMD Offline
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Some dealers are good....many dealers suck. It's a free America...go somewhere where they seem to have a clue.

My 2014 Mazda3 had a metallic rattle noise when new. The dealer kept it until they found it - the amp mount under the passenger seat was slightly bent and hitting another piece of metal. When the guy found it, he reached down and bent it the mount away from the other piece of metal. Not even sure they got paid for that work but they did it to make me happy. Never had another problem and car now has 120K miles.

Last edited by PWMDMD; 06/03/20 06:37 PM.

Current: 2020 Toyota Tundra Platinum (PP 0W-20 and Toyota OEM Filter) and 2019 Lexus RX 350 (PP 0W-20 and Toyota OEM Filter)
Re: Warranty work [Re: eljefino] #5445638 06/03/20 06:48 PM
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t1snwrbrdr12 Offline OP
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Originally Posted by eljefino
Not only should you go to another dealer you should leave the first dealer a bad survey when Mazda USA contacts you.



They got a bad Mazda survey. Then manager called me and realized who I am, having worked for them for so long (for her husband at another brand). She said I should’ve pointed out who I was at drop off (I didn’t want to pull something like that and have expectations). So I brought it back a third time, them “knowing who I am” then, still no problem found.

Just didn’t know if a manufacturer draws the line at some point with a customer repeatedly complaining about the same things. I never dealt with that side of things, I have always been a tech.

Re: Warranty work [Re: t1snwrbrdr12] #5445639 06/03/20 06:52 PM
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t1snwrbrdr12 Offline OP
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Would you guys just directly call another dealer or call Mazda customer service first?

Re: Warranty work [Re: t1snwrbrdr12] #5445647 06/03/20 07:02 PM
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ABN_CBT_ENGR Online Content
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Originally Posted by t1snwrbrdr12
Would you guys just directly call another dealer or call Mazda customer service first?


It appears the issue here is finding and identifying this mystery problem- if that's the case

You need to go to someone who can identify it and get that done in a fashion the warranty dealer can review.

If they balk then- its time for an attorney

You aren't the first to have a problem not easily found but nobody is obligated to address a problem they cant find so that effort has to be first.

Re: Warranty work [Re: ABN_CBT_ENGR] #5445656 06/03/20 07:13 PM
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t1snwrbrdr12 Offline OP
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Originally Posted by ABN_CBT_ENGR
Originally Posted by t1snwrbrdr12
Would you guys just directly call another dealer or call Mazda customer service first?


It appears the issue here is finding and identifying this mystery problem- if that's the case

You need to go to someone who can identify it and get that done in a fashion the warranty dealer can review.

If they balk then- its time for an attorney

You aren't the first to have a problem not easily found but nobody is obligated to address a problem they cant find so that effort has to be first.


Just didn’t know if calling Mazda USA would get someone assigned to the issue. If dealer continued to say no problems, maybe a field rep would show up to take it more seriously. With the makes I worked on we just fixed it. Subaru had a local classroom so they would send their guy out quite often, but Chrysler Jeep and Hyundai never really did, we just fixed things. If customers knew of common problems or TSB that applied to a problem we couldn’t even replicate, we just did it to keep them happy. We could figure everything out. Maybe these cars really are that good that they don’t see any common problems, but I find that a little hard to believe.

Re: Warranty work [Re: t1snwrbrdr12] #5445661 06/03/20 07:20 PM
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PowerSurge Offline
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Dealers are paid less for warranty work.


1993 Porsche 964, 2001 Ford SVT F-150 Lightning, 2004 Chevrolet Corvette, 2018 Toyota Tundra and a few others
America First
Re: Warranty work [Re: t1snwrbrdr12] #5445663 06/03/20 07:21 PM
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ABN_CBT_ENGR Online Content
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Originally Posted by t1snwrbrdr12

Just didn’t know if calling Mazda USA would get someone assigned to the issue. If dealer continued to say no problems, maybe a field rep would show up to take it more seriously. With the makes I worked on we just fixed it. Subaru had a local classroom so they would send their guy out quite often, but Chrysler Jeep and Hyundai never really did, we just fixed things. If customers knew of common problems or TSB that applied to a problem we couldn’t even replicate, we just did it to keep them happy. We could figure everything out. Maybe these cars really are that good that they don’t see any common problems, but I find that a little hard to believe.


Put simply ( according to your testimony) you have a command decision to make

Let the warranty run out and be stuck with "whatever"

Have it at least diagnosed by someone ( dealer or not but obviously the dealer can't find it or wont acknowledge it)

What Mazda will or wont do is based on the terms of the franchise agreement with the dealer and written warranty policy.

That may or may not work in your favor.

Back to the beginning- a decision to accept the fate or deal with it has to be made

Then the problem has to be identified ( by someone)

This is where the attorney comes in because different states have different laws concerning how to handle things like this.

The choice is yours and the clock is ticking

Re: Warranty work [Re: PowerSurge] #5445671 06/03/20 07:33 PM
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MCompact Offline
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Originally Posted by PowerSurge
Dealers are paid less for warranty work.


It depends on the manufacturer.


Mine:
2014 M235i
2009 Cooper Clubman
1999 Wrangler Sahara
1995 318ti Club Sport

Wife's:
2015 X1 xDrive28i M Sport


Son's
2009 328i

Buy what makes you smile...
Re: Warranty work [Re: t1snwrbrdr12] #5445673 06/03/20 07:35 PM
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Eddie Offline
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I understand the dealers situation because if there is no error code and no TSB then he will be doing free diagnostic work, He probable has only one guy who has a electrical knowledge and is busy making the shop money. This is a situation to contact the area service rep who will give the OK to the service department. I'd be nice but, firm that you want this fixed. Ed


2014 CX5 Touring 2.5L :-)
Re: Warranty work [Re: ABN_CBT_ENGR] #5445674 06/03/20 07:35 PM
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Imp4 Offline
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Originally Posted by ABN_CBT_ENGR
Put simply ( according to your testimony) you have a command decision to make

Let the warranty run out and be stuck with "whatever"

Have it at least diagnosed by someone ( dealer or not but obviously the dealer can't find it or wont acknowledge it)

What Mazda will or wont do is based on the terms of the franchise agreement with the dealer and written warranty policy.

That may or may not work in your favor.

Back to the beginning- a decision to accept the fate or deal with it has to be made

Then the problem has to be identified ( by someone)

This is where the attorney comes in because different states have different laws concerning how to handle things like this.

The choice is yours and the clock is ticking

Well this sums up the situation quite well.
Time for the OP to make a choice and then act on that choice.

Re: Warranty work [Re: MCompact] #5445685 06/03/20 07:47 PM
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PowerSurge Offline
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Originally Posted by MCompact
Originally Posted by PowerSurge
Dealers are paid less for warranty work.


It depends on the manufacturer.


List the ones that are paid the same rate as a retail walk-in customer. I’d like to know. Thank you.


1993 Porsche 964, 2001 Ford SVT F-150 Lightning, 2004 Chevrolet Corvette, 2018 Toyota Tundra and a few others
America First
Re: Warranty work [Re: Imp4] #5445724 06/03/20 08:28 PM
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aquariuscsm Online Content
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Originally Posted by Imp4
Originally Posted by ABN_CBT_ENGR
Put simply ( according to your testimony) you have a command decision to make

Let the warranty run out and be stuck with "whatever"

Have it at least diagnosed by someone ( dealer or not but obviously the dealer can't find it or wont acknowledge it)

What Mazda will or wont do is based on the terms of the franchise agreement with the dealer and written warranty policy.

That may or may not work in your favor.

Back to the beginning- a decision to accept the fate or deal with it has to be made

Then the problem has to be identified ( by someone)

This is where the attorney comes in because different states have different laws concerning how to handle things like this.

The choice is yours and the clock is ticking

Well this sums up the situation quite well.
Time for the OP to make a choice and then act on that choice.


Problem with legal action is that an attorney most likely won't take the case unless he's going to clear at least 10K. You'd probably have to represent yourself in small claims. What I would do is call Mazda corporate and file a complaint against the dealership.


1996 Nissan 300ZX 5-speed,Arctic Pearl(#175 of 300)
Quaker State Ultimate Durability 10W30
2012 Honda Accord Coupe EX-L 2.4,auto,San Marino Red
Pennzoil Platinum High Mileage 10W30

Re: Warranty work [Re: t1snwrbrdr12] #5445738 06/03/20 08:52 PM
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JimPghPA Online Content
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If the vehicle is new enough to lemon law it, and you can lemon law it, just the threat to the dealer that you will lemon law it if it is not fixed may get the dealer to put the effort into it to get it fixed.


Boy will I be happy when ALL vehicles on public roads are autonomous.


JimPghPa

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