Just didn’t know if calling Mazda USA would get someone assigned to the issue. If dealer continued to say no problems, maybe a field rep would show up to take it more seriously. With the makes I worked on we just fixed it. Subaru had a local classroom so they would send their guy out quite often, but Chrysler Jeep and Hyundai never really did, we just fixed things. If customers knew of common problems or TSB that applied to a problem we couldn’t even replicate, we just did it to keep them happy. We could figure everything out. Maybe these cars really are that good that they don’t see any common problems, but I find that a little hard to believe.
Put simply ( according to your testimony) you have a command decision to make
Let the warranty run out and be stuck with "whatever"
Have it at least diagnosed by someone ( dealer or not but obviously the dealer can't find it or wont acknowledge it)
What Mazda will or wont do is based on the terms of the franchise agreement with the dealer and written warranty policy.
That may or may not work in your favor.
Back to the beginning- a decision to accept the fate or deal with it has to be made
Then the problem has to be identified ( by someone)
This is where the attorney comes in because different states have different laws concerning how to handle things like this.
The choice is yours and the clock is ticking