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Quick Lane attempted to fraudulently upsell me #5438201 05/25/20 08:58 AM
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Hermann Online Happy OP
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Went to Quick Lane on Saturday for the "Works" package. All was normal, (4th time going there for this service) then I am informed that the tire that is moving to the FL position is out of balance. I was their 1st customer of the day at 6:30am.

The order writer asks me if I wished to balance the tire. I ask how much to balance that tire. His response was that they only balance all four tires and it cost $40. My response was that I had not felt anything out of sorts. I declined.

Yesterday morning I took a morning drive on some newly laid pavement at speeds up to 75mph. There was the usual difference in steering feel after a rotation, which normally goes away after a few drives. The rotation was part of the "Works" package. I felt no vibrations either through the wheel or the seats. Unhooked the sun visor and it did not do a dance.

I truly believe they tried to scam me. Before taking the truck there I noticed nothing out of sorts. When doing rotations is checking of balance a normal thing? Probably will not go back there as I no longer trust them. Would you?


2018 Ford F-150 XL Reg Cab - 3.3L NA V-6
Motorcraft 5w-20 Syn Blend and Motorcraft FL-500s

1991 BMW R100GS 20w-50 Maxlife & Mahle OX36D filter
Re: Quick Lane attempted to upsell me [Re: Hermann] #5438205 05/25/20 09:08 AM
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Zaedock Offline
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How did they notice it was out of balance if they didn't throw it on the balancer? Sounds like they did 90% of the check and then tried to upsell when one wheel was off a little.

I call Scam. Nice job declining. That said, they still have a business to run and most QL's usually upsell. Maybe scam is a little harsh.

I have an Atlas tire machine and computer balancer at my house. I have checked the balance of wheels here and there and corrected as needed, but my wife or I never felt anything out of the ordinary. If a wheel is a quarter ounce off, technically it's "out of balance". You can make that go away by brushing rocks out of the tread or sometimes repositioning the wheel on the machine. Computer balancers are nice, but they all have a percentage of error, like any other machine.


2019 Escape EB AWD/2016 KIA Optima SXL 2.0L Turbo/2012 F150 Ex-cab 5.0L
1992 YJ "The Heep"/2015 Chrysler 200 Limited
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Re: Quick Lane attempted to upsell me [Re: Hermann] #5438212 05/25/20 09:25 AM
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SevenBizzos Offline
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Wait. Are you saying an auto place tried to perform service that wasn't necessary?

That never happens.


2018 Ford Edge Sport 23k - Amsoil XL 5W-30, EA15k43
2009 Hyundai Sonata V6 Limited 177k - Mobi1 5W-30 HM, Puralator Pure One PL-35610
2002 Mustang GT 76k - Amsoil XL 5W-30, EA011,Rained on 8 times
Re: Quick Lane attempted to upsell me [Re: Hermann] #5438218 05/25/20 09:34 AM
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DuckRyder Offline
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How, precisely did they determine the tire was out of balance? (this BTW, would have been my question to them)


Robert
  • 2019 Volkswagen Jetta R-Line
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Re: Quick Lane attempted to upsell me [Re: Hermann] #5438219 05/25/20 09:37 AM
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tblt44 Offline
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They took the weights off or moved them LOL

Last edited by tblt44; 05/25/20 09:38 AM.

2003 Avalanche Z71 5.3
2006 Tahoe 5.3
1989 Yamaha moto 4 250
2004 Key Largo w/70 Yamaha 2 stroke
Re: Quick Lane attempted to upsell me [Re: Zaedock] #5438224 05/25/20 09:45 AM
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Hermann Online Happy OP
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Originally Posted by Zaedock
How did they notice it was out of balance if they didn't throw it on the balancer? Sounds like they did 90% of the check and then tried to upsell when one wheel was off a little.

I call Scam. Nice job declining. That said, they still have a business to run and most QL's usually upsell. Maybe scam is a little harsh.



Maybe a bit harsh but gets the idea across. At almost $60 out the door, they are making a fair profit IMO, considering they are using Motorcraft bulk oil. They do use Motorcraft oil filters.


2018 Ford F-150 XL Reg Cab - 3.3L NA V-6
Motorcraft 5w-20 Syn Blend and Motorcraft FL-500s

1991 BMW R100GS 20w-50 Maxlife & Mahle OX36D filter
Re: Quick Lane attempted to upsell me [Re: DuckRyder] #5438228 05/25/20 09:50 AM
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Hermann Online Happy OP
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Originally Posted by DuckRyder
How, precisely did they determine the tire was out of balance? (this BTW, would have been my question to them)


This is my question also, that is why this screams of unneeded upsell. When I told them I hadn't noticed anything, and declined the balance, were basically the last words I said while I was there. Check out was chilly. Just paid and left.


2018 Ford F-150 XL Reg Cab - 3.3L NA V-6
Motorcraft 5w-20 Syn Blend and Motorcraft FL-500s

1991 BMW R100GS 20w-50 Maxlife & Mahle OX36D filter
Re: Quick Lane attempted to upsell me [Re: SevenBizzos] #5438229 05/25/20 09:51 AM
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Gebo Offline
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Originally Posted by SevenBizzos
Wait. Are you saying an auto place tried to perform service that wasn't necessary?

That never happens.



Yep. My son-in-law was the Parts Mgr for a certain dealership for 2 years. He left and found out later
he was never considered for the Service Mgr position because he was "too honest." I am only referring
to this one particular dealership so don't get your undies in a wedgy.

LOL


'98 LEX LS400 310K
'02 4Runner 250K
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Re: Quick Lane attempted to upsell me [Re: Hermann] #5438230 05/25/20 09:52 AM
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stevejones Offline
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I ran into the same thing this weekend!

Took my as-new 2019 Silverado in for its first car wash - guy tried to get me to pay an extra $1 for the underbody flush. Truck's only seen pavement!

I declined

Re: Quick Lane attempted to upsell me [Re: tblt44] #5438243 05/25/20 10:14 AM
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MasterSolenoid Offline
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Originally Posted by tblt44
They took the weights off or moved them LOL

I put 'orange' paint around my weights/rims to know if any ever fell off / would also be good to know if any Shop decided to remove them.

With the way the economy is today, I think there will be a lot of 'upselling' in ALL business's.

Last edited by MasterSolenoid; 05/25/20 10:17 AM.

2002 Ford Ranger / bought new
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3.0 Liter Engine
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Re: Quick Lane attempted to upsell me [Re: Hermann] #5438246 05/25/20 10:18 AM
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eljefino Offline
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They probably balanced them anyway, maybe the "new guy" did it by accident, by not reading the R.O. closely, and then they tried billing you for it.

Some places do rotates, some do rotates & balances, and mechanics move around with old habits.

It seems like a wasted effort to mount a tire to a balancer then not do anything with the weights, particularly if they then move it to the new position on your car, only to "maybe" later get to re-do everything.

I don't see it as a scam, and I would still trust them with your/my business. I'm thankful that a tire balancer can measure and correct imbalance more minor than I can feel the symptoms of. If you hadn't seen the balancer readout (of 0.25 oz or whatever) you can't be sure this was "fraudulent."

Re: Quick Lane attempted to upsell me [Re: stevejones] #5438248 05/25/20 10:20 AM
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Dang a whole dollar.

Re: Quick Lane attempted to upsell me [Re: IMSA_Racing_Fan] #5438251 05/25/20 10:23 AM
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Jimmy_Russells Offline
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Originally Posted by IMSA_Racing_Fan
Dang a whole dollar.


My thoughts exactly

Re: Quick Lane attempted to upsell me [Re: Hermann] #5438274 05/25/20 10:50 AM
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GSCJR Offline
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In my experience 9 out of 10 tires are out of balance when doing tire rotations, so I always balance to avoid comebacks.


07 3.5L VQ35DE NAPA FS 5w-20 ProSelect 21358 158KM
10 3.5L 2GR-FE NAPA FS 5w-20 ProSelect 27047 180KM
Re: Quick Lane attempted to upsell me [Re: Jimmy_Russells] #5438280 05/25/20 11:01 AM
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aquariuscsm Offline
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Originally Posted by Jimmy_Russells
Originally Posted by IMSA_Racing_Fan
Dang a whole dollar.


My thoughts exactly


No doubt. For an extra buck I would’ve gotten the full meal deal. I’d rather keep it clean rather than having to clean it off.


1996 Nissan 300ZX 5-speed,Arctic Pearl(#175 of 300)
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