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A/C is out and they ordered the wrong part #5428725 05/14/20 03:04 AM
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motor_oil_madman Offline OP
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So the A/C went out Thursday evening and I scheduled someone to come out on Monday. They said it needed a blower motor and they had to order it because it was a variable speed motor which he didn't have at the moment, but he could have it the next day. Fine, so he comes back out and they give me a two hour window this time instead of a 4hr window. Now the bad part, he goes up there for about an hour gets the old blower out, then opens the box with the new blower motor and realizes they sent them the wrong one. So I call the office in the morning to see what happened, turns out they were shipped the wrong part, ordered the wrong part? Idk. Now the lady at the office is saying well due to covid we don't really know when this part is going to arrive, it could be today or it could be two or three days from now. So now they have my air conditioner apart up in the attic, they've already charged my credit card and I have no blower motor. If this part doesn't get in by Friday I'm about to have them come back out here and put it back together with the old motor and refund my money so I can call someone else out here. Is this unreasonable?


2007.5 dodge cummins 6.7 liter. Chevron Delo400 15w40. 7000 mile or 250-300hr intervals.

Re: A/C is out and they ordered the wrong part [Re: motor_oil_madman] #5428729 05/14/20 03:36 AM
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motor_oil_madman Offline OP
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Or do I need to chill out and just wait for the part to come in?


2007.5 dodge cummins 6.7 liter. Chevron Delo400 15w40. 7000 mile or 250-300hr intervals.

Re: A/C is out and they ordered the wrong part [Re: motor_oil_madman] #5428742 05/14/20 05:20 AM
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Imp4 Offline
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Originally Posted by motor_oil_madman
If this part doesn't get in by Friday I'm about to have them come back out here and put it back together with the old motor and refund my money so I can call someone else out here. Is this unreasonable?

Upper 80's and humid in Houston this week.

So there was an error that is apparently outside of the control of the HVAC company and now there is a delay. As a result, you're willing to send them away and then have to wait even longer and incur additional delay for a 2nd service company to address the issue.

Makes sense....
duh

Is your goal to get it solved quickly or to "teach them a lesson" by sending them away because there was a mistake???

Re: A/C is out and they ordered the wrong part [Re: motor_oil_madman] #5428749 05/14/20 06:19 AM
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Bud Offline
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There are enough AC people in the Houston area, that you can just call around and see if anyone actually has the part in stock.


2016 Honda Pilot EX-L with NAVI.....Mobil 1 0w20 AFE and Honda OEM Filter
Re: A/C is out and they ordered the wrong part [Re: motor_oil_madman] #5428756 05/14/20 06:34 AM
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BMWTurboDzl Offline
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I say stick with them. This job is already costing them money because instead of the technician moving onto a new job he has to re-visit this job.


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Re: A/C is out and they ordered the wrong part [Re: motor_oil_madman] #5428774 05/14/20 07:08 AM
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Being in the supply business. Electrical not AC. This does happen from time to time. Recently I had an order of wiring devices that got put on hold at the factory and I wasn't aware. The rep finally called me a week after order and let me know so we could get an issue resolved. Then after it shipped FedEx freight kept it even longer than they said. These things happen. It sucks when it does.


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Re: A/C is out and they ordered the wrong part [Re: motor_oil_madman] #5428786 05/14/20 07:23 AM
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doitmyself Offline
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If you are concerned, get the part number and do the leg work yourself. Here's a start: https://www.google.com/search?client=firefox-b-1-d&q=johnstone+supply+houston+texas

Re: A/C is out and they ordered the wrong part [Re: motor_oil_madman] #5428798 05/14/20 07:39 AM
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Originally Posted by motor_oil_madman
Or do I need to chill out and just wait for the part to come in?

I vote this. Life sucks sometimes. Maybe suck is too strong of a word, how about, sometimes it doesn't go the way we want.

In situations like this I try to put myself into the other person's shoes. Maybe they goofed on writing down the number, maybe someone goofed entering it into the computer, maybe somebody in the warehouse goofed. Is that something that you personally could have done?


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Re: A/C is out and they ordered the wrong part [Re: motor_oil_madman] #5428811 05/14/20 07:55 AM
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skyactiv Offline
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The OP has too much drama in her life.


Wife: 15' Audi A4 quattro 6 speed manual
Me: 18' Elantra Sport 6 speed manual
The rude guy that points out reality


Re: A/C is out and they ordered the wrong part [Re: supton] #5428821 05/14/20 08:01 AM
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Gebo Offline
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Originally Posted by supton
Originally Posted by motor_oil_madman
Or do I need to chill out and just wait for the part to come in?

I vote this. Life sucks sometimes. Maybe suck is too strong of a word, how about, sometimes it doesn't go the way we want.

In situations like this I try to put myself into the other person's shoes. Maybe they goofed on writing down the number, maybe someone goofed entering it into the computer, maybe somebody in the warehouse goofed. Is that something that you personally could have done?



Your emotions may say to "punish' them but don't you think chilling out will be best?

The one thing I would do is call them at least once a day to check on whether or not they got the motor in. Did the Tech leave his cell? If so, call him.


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Re: A/C is out and they ordered the wrong part [Re: supton] #5428825 05/14/20 08:04 AM
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motor_oil_madman Offline OP
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Originally Posted by supton
Originally Posted by motor_oil_madman
Or do I need to chill out and just wait for the part to come in?

I vote this. Life sucks sometimes. Maybe suck is too strong of a word, how about, sometimes it doesn't go the way we want.

In situations like this I try to put myself into the other person's shoes. Maybe they goofed on writing down the number, maybe someone goofed entering it into the computer, maybe somebody in the warehouse goofed. Is that something that you personally could have done?


I worked in a warehouse for 2 years, was a little slower than the others according to them, but when I finally told them I'm moving on, one of he sales guys said he never shipped out the wrong part or the wrong number of parts. I guess this is why my panties are in a bundle over this situation.


2007.5 dodge cummins 6.7 liter. Chevron Delo400 15w40. 7000 mile or 250-300hr intervals.

Re: A/C is out and they ordered the wrong part [Re: motor_oil_madman] #5428828 05/14/20 08:07 AM
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First world problem. Chill or perhaps ask the Coocaraches up in the attic to get organized and put it back together. smile


If you want the job done right......do it yourself.
Re: A/C is out and they ordered the wrong part [Re: motor_oil_madman] #5428830 05/14/20 08:09 AM
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Snagglefoot Offline
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First world problem. Chill or perhaps ask the Coocaraches up in the attic to get organized and put it back together. It’s only 89 F this weekend smile


If you want the job done right......do it yourself.
Re: A/C is out and they ordered the wrong part [Re: motor_oil_madman] #5428837 05/14/20 08:18 AM
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javacontour Offline
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It happens. I'm a Field Engineer for computer hardware as well as software installation. Occasionally, we get the wrong part, or a DOA part, or a part is back-ordered. It's no fun for the technician as we are the ones face to face with the customer, getting the "opportunity" to deliver the bad news.

Give them a chance to get it sorted out. Remain chill at least until the next visit.

Buy some fans and stay cool the way we did before A/C was ubiquitous.

If they bring the wrong part a second time, that's when it's time to ask for something more than what you are getting right now.


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Re: A/C is out and they ordered the wrong part [Re: motor_oil_madman] #5428838 05/14/20 08:19 AM
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Take it easy, grasshopper.
You'll live.


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