wemay
Site Donor 2023
Recently I've posted my displeasure where VIOC did not extract all the oil out of the Passat. I voiced my concern and they apologized, offered a free change in the future and I was satisfied. They have always done a great job for me, professional, clean and thorough so this is not a bashing thread.
This morning they call and apologize again. I say it's fine, things happen. To my surprise, the DM then says the free change is not compensation, it's just righting a wrong. So he continued..."If you can make it in today, we will do the confirmed change plus change the oil in the Hyundai for free as well". That's compensation!
I took him up on it and went in. Flawless. The Hyundai got Val Advanced Syn 5w30 and the VW got VW508.00. I also took the time to express my gratitude by emailing Valvoline.
This morning they call and apologize again. I say it's fine, things happen. To my surprise, the DM then says the free change is not compensation, it's just righting a wrong. So he continued..."If you can make it in today, we will do the confirmed change plus change the oil in the Hyundai for free as well". That's compensation!
I took him up on it and went in. Flawless. The Hyundai got Val Advanced Syn 5w30 and the VW got VW508.00. I also took the time to express my gratitude by emailing Valvoline.