Recent Topics
Seeking Exterior Home Aesthetic Advice (UPDATE!)
by DriveHard - 06/03/20 10:22 AM
Do you have your home HVAC system maintained?
by E150GT - 06/03/20 09:21 AM
Mixing vavoline & mobil
by ThePCMasterRace - 06/03/20 09:03 AM
Pre-Oiler?
by AJB0009 - 06/03/20 09:02 AM
1992 Acura NSX, Red Line 10W-30, ~1400 miles/1 year
by robertcope - 06/03/20 06:37 AM
Rural telephone boxes along road
by dlundblad - 06/03/20 05:06 AM
Mobil1 12 quart $30 at Walmart
by wkcars - 06/03/20 12:58 AM
"The Bright Knight"
by GumbyJarvis - 06/03/20 12:35 AM
Pennzoil Axle oil with LSA.
by Snagglefoot - 06/02/20 10:03 PM
Replaced the plugs on the bike: HUGE improvement!
by 14Accent - 06/02/20 09:26 PM
Accord Trans Case crack (bad casting?)
by redhat - 06/02/20 08:38 PM
Replacement SLA Battery for Clore Jumper
by SubLGT - 06/02/20 08:34 PM
ABS codes
by 2010Civic - 06/02/20 08:02 PM
Tie rod ends - which manufactures ok?
by jdw1222 - 06/02/20 07:40 PM
Who makes their own seltzer water?
by JLawrence08648 - 06/02/20 07:23 PM
Slight Tire Bulge
by coopns - 06/02/20 06:13 PM
Newest Members
boathead, Digital_Dad, RobertChapmant, NewMex, RandyN11049
71596 Registered Users
Who's Online Now
100 registered members (Alfred_B, 53' Stude, 2010Civic, ABN_CBT_ENGR, 94astro, AlienBug, 9 invisible), 1,912 guests, and 39 spiders.
Key: Admin, Global Mod, Mod
Forum Statistics
Forums67
Topics306,088
Posts5,287,169
Members71,596
Most Online4,538
Jan 20th, 2020
Donate to BITOG
Print Thread
Hop To
Page 1 of 3 1 2 3
VIOC District Mgr called me today... #5411875 04/24/20 09:36 AM
Joined: Apr 2012
Posts: 12,270
wemay Online Happy OP
OP Online Happy
Joined: Apr 2012
Posts: 12,270
Recently I've posted my displeasure where VIOC did not extract all the oil out of the Passat. I voiced my concern and they apologized, offered a free change in the future and I was satisfied. They have always done a great job for me, professional, clean and thorough so this is not a bashing thread.

This morning they call and apologize again. I say it's fine, things happen. To my surprise, the DM then says the free change is not compensation, it's just righting a wrong. So he continued..."If you can make it in today, we will do the confirmed change plus change the oil in the Hyundai for free as well". That's compensation!

I took him up on it and went in. Flawless. The Hyundai got Val Advanced Syn 5w30 and the VW got VW508.00. I also took the time to express my gratitude by emailing Valvoline.

20200424_091007.jpg20200424_090952.jpg20200424_090935.jpg20200424_090859.jpg20200424_090922.jpg20200424_090843.jpg20200424_091215.jpg

2019 Volkswagen Passat Wolfsburg TSI: VW OE 0W-20, OE o.filter
2013 Hyundai Santa Fe Sport 2.0T: RGT 5W-30, OE o.filter
Re: VIOC District Mgr called me today... [Re: wemay] #5411888 04/24/20 10:02 AM
Joined: Jul 2015
Posts: 6,011
M
madRiver Offline
Offline
M
Joined: Jul 2015
Posts: 6,011
I learned another oil avail for our 2018 Tiguan as VW 508 besides Castrol and Motul and potentially VW self branded oil.

Re: VIOC District Mgr called me today... [Re: wemay] #5411898 04/24/20 10:14 AM
Joined: Nov 2002
Posts: 33,284
B
buster Offline
Offline
B
Joined: Nov 2002
Posts: 33,284
That's great. I've always felt VIOC was the best among the quick lube places. So they didn't drain the oil out before?

I wonder if they carry Modern Engine?


2020 - Mazda CX-30 - Mobil 1 EP 0w20
2019 - Subaru Impreza - Dealer Oil
Re: VIOC District Mgr called me today... [Re: wemay] #5411905 04/24/20 10:26 AM
Joined: Nov 2009
Posts: 527
T
TiGeo Online Content
Online Content
T
Joined: Nov 2009
Posts: 527
Just curious - why don't you DIY your cars?


2018 VW Atlas SEL 4Motion 3.6 - Castrol OE 5W40 VW filter
2018 VW GSW S 4Motion 1.8 Unitronic St2 IS20 - LiquiMoly 5W40 VW filter+Ceratec/MoS2
2013 Ford Focus SE HB 2.0 - MC syn-blend 5W20 MC filter
Re: VIOC District Mgr called me today... [Re: buster] #5411916 04/24/20 10:37 AM
Joined: Apr 2012
Posts: 12,270
wemay Online Happy OP
OP Online Happy
Joined: Apr 2012
Posts: 12,270
Originally Posted by buster
That's great. I've always felt VIOC was the best among the quick lube places. So they didn't drain the oil out before?

I wonder if they carry Modern Engine?


They use an extractor and didn't get it all out.


2019 Volkswagen Passat Wolfsburg TSI: VW OE 0W-20, OE o.filter
2013 Hyundai Santa Fe Sport 2.0T: RGT 5W-30, OE o.filter
Re: VIOC District Mgr called me today... [Re: TiGeo] #5411922 04/24/20 10:43 AM
Joined: Apr 2012
Posts: 12,270
wemay Online Happy OP
OP Online Happy
Joined: Apr 2012
Posts: 12,270
Originally Posted by TiGeo
Just curious - why don't you DIY your cars?


No problem, I do about 75% of the time but VIOC gave me a great double coupon discount originally. Plus, I really like the convenience of "20 minute change while you wait in your car" service.


2019 Volkswagen Passat Wolfsburg TSI: VW OE 0W-20, OE o.filter
2013 Hyundai Santa Fe Sport 2.0T: RGT 5W-30, OE o.filter
Re: VIOC District Mgr called me today... [Re: wemay] #5411927 04/24/20 10:51 AM
Joined: Apr 2012
Posts: 12,270
wemay Online Happy OP
OP Online Happy
Joined: Apr 2012
Posts: 12,270
...and for those wondering if it's really green...

20200424_114943.jpg

2019 Volkswagen Passat Wolfsburg TSI: VW OE 0W-20, OE o.filter
2013 Hyundai Santa Fe Sport 2.0T: RGT 5W-30, OE o.filter
Re: VIOC District Mgr called me today... [Re: wemay] #5411934 04/24/20 10:59 AM
Joined: Mar 2017
Posts: 13,428
PimTac Offline
Offline
Joined: Mar 2017
Posts: 13,428
Good story and good customer service on the part of Valvoline.


2017 Mazda CX5
Mobil 1 Annual Protection 0w20
Roki OEM filter.
Re: VIOC District Mgr called me today... [Re: wemay] #5411938 04/24/20 11:01 AM
Joined: Oct 2002
Posts: 39,163
Quattro Pete Offline
Offline
Joined: Oct 2002
Posts: 39,163
Originally Posted by wemay
They use an extractor and didn't get it all out.

Was it due to their negligence or due to some unusual oil pan/dipstick tube design in your engine that makes full extraction not possible?


2002 530i   2015 Q5 3.0T   2018 Charger SRT
Re: VIOC District Mgr called me today... [Re: wemay] #5411943 04/24/20 11:20 AM
Joined: Dec 2002
Posts: 4,603
W
Whimsey Offline
Offline
W
Joined: Dec 2002
Posts: 4,603
Nice to read about good customer service, especially to right a wrong smile. If your Passat has the "resin" oil pan with the plastic drain plug maybe they are leery of the possibility of having to replace the plug at their expense. So they use extraction to avoid the possibility of needing to replace the plug shrug.

Whimsey

Re: VIOC District Mgr called me today... [Re: wemay] #5411944 04/24/20 11:21 AM
Joined: Jun 2007
Posts: 1,469
C
CharlieJ Offline
Offline
C
Joined: Jun 2007
Posts: 1,469
How do you know they did not extract all of the old oil out? There is always some residual oil left in the engine after draining.


'07 Mazda3 2.3 : Shell Rotella Gas TRUCK 5w-30
'84 Mazda Rx-7 : Valvoline Maxlife 10w-30
Re: VIOC District Mgr called me today... [Re: wemay] #5411949 04/24/20 11:33 AM
Joined: Apr 2017
Posts: 3,641
H
hallstevenson Offline
Offline
H
Joined: Apr 2017
Posts: 3,641
Originally Posted by wemay
Originally Posted by buster
That's great. I've always felt VIOC was the best among the quick lube places. So they didn't drain the oil out before?

I wonder if they carry Modern Engine?


They use an extractor and didn't get it all out.

How do you know they didn't ? How do you know they got more out this time ?

At the end of the day, you're worrying about nothing. I guess it's BITOG syndrome.... grin Don't the same Euro automakers that specify special engine oils for their cars also promote the use of oil extractors vs standard draining via the drain plug in the pan ?

Re: VIOC District Mgr called me today... [Re: wemay] #5411963 04/24/20 11:53 AM
Joined: Jan 2003
Posts: 1,243
C
c502cid Online Content
Online Content
C
Joined: Jan 2003
Posts: 1,243
I have been using VIOC on my kids 2 Honda Civics for a couple of years now. Always a coupon, and they always do a decent job. I love hearing stories like this, thanks for sharing!



15 Chev Trax AWD
02 GMC 3500 8.1/Ally DRW 4x4
00 Blazer 4.3 4x4
97/98 Civics
84 Chev K30 454EFI/T400/NP205 DRW 4x4
71 GMC Jimmy 502 RamJet/T400/NP205 4x4
08 Kawi Brute Force 750
Re: VIOC District Mgr called me today... [Re: wemay] #5411965 04/24/20 11:57 AM
Joined: Apr 2014
Posts: 1,040
L
loneryder Offline
Offline
L
Joined: Apr 2014
Posts: 1,040
Nice looking filter!

Re: VIOC District Mgr called me today... [Re: Quattro Pete] #5411973 04/24/20 12:11 PM
Joined: Apr 2012
Posts: 12,270
wemay Online Happy OP
OP Online Happy
Joined: Apr 2012
Posts: 12,270
Originally Posted by Quattro Pete
Originally Posted by wemay
They use an extractor and didn't get it all out.

Was it due to their negligence or due to some unusual oil pan/dipstick tube design in your engine that makes full extraction not possible?

I wish I could answer that. But others owning EA888 that do extract say it's very effective.


2019 Volkswagen Passat Wolfsburg TSI: VW OE 0W-20, OE o.filter
2013 Hyundai Santa Fe Sport 2.0T: RGT 5W-30, OE o.filter
Page 1 of 3 1 2 3
Previous Thread
Index
Next Thread

BOB IS THE OIL GUY® Powered by UBB.threads™