It was before start button when Toyota first released the "floor mat" was the problem. Several people were killed if I remember correctly. And yes she was on the phone with 911 who called me and police was trying to get her to throw it in neutral. Got to be careful with shutting off key which I don't recommend since it could go all the way and lock wheel especially since car is wide open. No one knows why it is wide open and a risk I will not recommend although it is slim. I had her put in neutral and pump brakes slowly which have no vacuum so firm push and release is needed so brakes don't over heat. Like I said a call I won't forget.