Originally Posted by TorchHypnosis
I just bought one of these. Ordinarily I would not have purchased a unit with such utterly crappy reviews, but most of the single star reviews were because of something silly, like people who had issues with not being able to use it after updating to Android 10. Autel had no way of knowing that Android 10.0 was going to kill their software. Autel has since fixed this issue, however, I would use a dedicated tablet to use with this product and NOT update the Android OS. Other people complained about not being able to use the HT200 with other software. To me, Autel is the designer, so Autel's software should provide maximum functionality. And you can use the AP200 OR the HT200 software. Other people had issues with the software freezing or crashing, but I think their problem is because they are using it on a phone with system resources already tapped out from other running apps or malware. I'm going to use a dedicated tablet. The product works. Other people didn't like the fact that the device can only be matched with one phone or tablet. If this happens all you need to do is contact tech support and they will "detatch" your phone or tablet from the HT200 and then you just start using another device. Other people complained about having to purchase additional vehicles. This tool is marketed for DIYers, NOT shops(even though my buddy bought one for his shop and he loves it because he can email a very thorough report to his customers from his phone). I myself need it for my Mercedes. Just one use justifies the purchase. And good luck finding another diagnostic tool for under $50...any scanner capable of doing what THIS bad boy does for ALL vehicles would be very expensive as it is much MUCH more than a code reader. Honestly, spending $15 to add another vehicle make does not seem outrageous to me. Last complaint was lack of tech support. I did a crazy amount of market research before investing in a scanner. Zero tech support from Autel's competition such as iCarSoft. Autel was the only one that provided consistent tech support...I called roughly four times, and the longest I waited on hold was 5 minutes. If you dont believe me give them a call: 1 855-288-3587. One thing bothered me though, if you choose the option, "or for any other reason, stay on the line" you get prompted to leave a message. When this happened to me I just hung up, called tech support and got a human. Ultimately I think this is a fantastic product. I have three friends that purchased one too and they are all very happy with it. I wish people would read into what they are buying BEFORE they make a purchase and stop complaining when they make a mistake and buy the wrong thing. I hope you found this post helpful.
UPDATE: Sorry guys, couldn't figure out how to edit, and I have a couple other things I think are helpful to share. So it appears the HT200 will not run on a Pixel. I do not own a pixel so I cannot test, but from the research I have done it appears not. Also, one of my friends who bought one could not get his iPhone to pair with it no matter what he did. Finally he figured it out. You need to press the pair button in the app with the dongle NOT inserted, press pair, then insert the dongle. Now it's working for him and he can repeat the procedure. Bluetooth has always been kind of flaky, but I hope Autel addresses this issue.