So long story short the '12 in my sig went in for some CPO work due to sunroof leaks (new sunroof drains, new headliner and some various interior carpet replaced) this past Tuesday and should have only been a 1-1.5 day long job. Well Tuesday afternoon they call me and want to set me up with a rental car because it may be another day, so Wednesday I pick up the rental first thing in the morning figuring my car would be ready that evening.
Wednesday - no not ready, should be ready to pickup tomorrow. Ok great
Thursday - Call for status update in the morning and service advisor says car is done but then asks. "Did you have a big scratch on your front passenger door?" Nope I sure didn't. Response was 'ok I will have that taken care of before you pick the car up'. Ok great - polish it up and give it back to me. Later I get a message from him saying 'its worse than I thought so your car won't be ready' - talked to him and asked for pics and for him to extend the rental and we would chat on Friday. No pics ever came.
Friday - Internal panic started to rise because no pictures ever came, did they somehow wreck my car and are trying to hide it? So I call again and service advisor tells me they had to send it to their body shop but it should be ready that evening if the paint is dry. WHAT.....you are repainting the damaged part of my car? 2 hours later get a message he talked to the body shop and my car won't be ready until Tuesday (2/11). At this point I told him I needed pictures now of what happened because 5+ days in a body shop equates to a small fender bender.
Well pictures came through (see below) and it appears they opened the front passenger door into a sharp 90 degree concrete or metal post so there is a scrape probably the size of a shot glass. This eased my fears that something major had happened and would have been welcome the day prior.
How far do I take this? I'm calm about it as they are covering my rental and I only want to ask them about a paint warranty because of the number of cars I have seen where portions have been repainted that mismatch. My other half wants me to light them up all the way up to a complaint with VWoA and try to get my $50 CPO deductible waived and service freebies because it was handled horribly. I like this service department because they have been very good to me so far so I am thinking just see how the repair is. If to my satisfaction just leave it that and ignore any surveys because I will be neither satisfied or dissatisfied.
What say all of you? Paint warranty inquiry only or blow them up with VW of America?