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Re: Any truth that a service dept will take care of you [Re: WhyMe] #5339466 02/02/20 08:33 PM
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Originally Posted by WhyMe
Better if you purchased the vehicle there?
I have read before that a service dept will take care of you better if you bought the car there.
Any truth to this? What's your experience ? Did you ever have a situation where the purchasing dealer service dept went above and beyond because you bought the car there?



Yes, or at least at some dealerships. Years ago, I worked at a dealership where I personally heard the owner tell us techs that "this car was not purchased here, so........"
You fill in the blank. That dealership also had the customers get free car washes after any oil change or after they had work service done to the car....IF you purchased it there.

Re: Any truth that a service dept will take care of you [Re: JEL01] #5339474 02/02/20 08:38 PM
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If you purchased your car from a dealership yet go to another for service they may be flattered. Especially on the initial visit. Or not...

Re: Any truth that a service dept will take care of you [Re: JTK] #5339505 02/02/20 09:05 PM
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Originally Posted by JTK


If you're talking a high dollar vehicle and warranty work/concerns, often your sales person can get the ball rolling easily for you ...



Uh huh ... Try it. Call your salesperson, and ask him / her to help you out with a warranty issue ...

Chances are you leave 1, 2, 10 messages, and he still won't call you back. Not his problem, and no pay ...


2011 SUBARU Impreza 5-door manual / 2016 HONDA Pilot / 2011 MAZDA 2 auto
Re: Any truth that a service dept will take care of you [Re: WhyMe] #5339536 02/02/20 09:39 PM
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On a slightly different note, I was in a Honda dealer yesterday, getting the airbag recall done - yes, now there has been a 2nd update on the driver's side airbag. Jesus.

Woman was in there for an oil change, the eagle eyed service tech noted the brake fluid was a bit dark. For the low price of 85.00, they would change it for her.

How many turkey basters and bottles of fluid would that buy? LOL.

Re: Any truth that a service dept will take care of you [Re: WhyMe] #5339547 02/02/20 09:54 PM
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Hrmmm. My dealer details my car every visit, often discounts or performs maintenance for free, and once ate a $2700 bill when I flooded my diff with water and didnt notice it until the diff failed. My dealer > your dealer. Mazda ftw!


2019 CX5 Grand Touring Reserve
Re: Any truth that a service dept will take care of you [Re: WhyMe] #5339549 02/02/20 09:55 PM
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opus1 Offline
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YMMV

I've not had any problems having my cars serviced at a different dealer than the selling dealer.

However, back in the last millennium, my Dad did have an issue with the local AMC dealer who flat-out told him the since he bought his car at a different AMC dealer, he should take it back there for the warranty work the car needed done. One call to the Zone Manager and their attitude did a 180.


Current Fleet:

2010 Hyundai Sonata GLS
2009 Chevy Cobalt SS Sedan (yes,the turbo)
2002 Dodge Dakota SXT Club Cab
1994 Ford Ranger XLT (RIP, Dad)
Re: Any truth that a service dept will take care of you [Re: WhyMe] #5339550 02/02/20 09:56 PM
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Some it won't matter where you bought your car from, but a lot of the euro luxo dealerships around me that have a car wash won't let you run your car through it unless you bought your car from them.

Re: Any truth that a service dept will take care of you [Re: mjk] #5339577 02/02/20 10:33 PM
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Originally Posted by mjk
Woman was in there for an oil change, the eagle eyed service tech noted the brake fluid was a bit dark. For the low price of 85.00, they would change it for her.

How many turkey basters and bottles of fluid would that buy? LOL.

Honda (the automaker, not random Honda dealers) recommends replacing the brake fluid every 2-3 years (can't remember which it is for sure) and for $85, that's a steal ! That's presuming they do a proper, full flush and not just remove and replace some fluid in the reservoir.

Re: Any truth that a service dept will take care of you [Re: WhyMe] #5339658 02/03/20 01:20 AM
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^ $85 seems about right while they already have the vehicle in the bay and administrative/logistics for a vehicle service no matter how much more service they sell, but I for one would find it disturbing that they're messing with my brake fluid reservoir and who knows what else when I just wanted an oil change, unless they had advertised it as a some kind of comprehensive vehicle inspection, which I'd politely decline. That is always something to keep in mind, that unless you tell them not to, they're probably looking for something to up-sell.

Re: Any truth that a service dept will take care of you [Re: WhyMe] #5339660 02/03/20 01:33 AM
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It helps that the brake flush is a quart of new fluid. = $ 85 - $ 6.99 = happy dealer happy mechanic. + it's gravy, already in the shop/on lift : )
Stuff's almost as cheap as gasoline!

Re: Any truth that a service dept will take care of you [Re: Pew] #5339664 02/03/20 01:52 AM
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Originally Posted by Pew
Some it won't matter where you bought your car from, but a lot of the euro luxo dealerships around me that have a car wash won't let you run your car through it unless you bought your car from them.

I stupidly forgot to pull the tape off a replacement battery that on a second key fob that I'd never tried. The dealer (on my Hertz Soul), pulled the tape and washed the car. I have bought a car there before. The rest of my cars may very well be Hertz purchases given my age and the good experience I had with the buy and the car, but I appreciated the good will and if a euro luxo dealership (not that I'll ever go to one), didn't do a five buck carwash because I hadn't bought there, I probably would NEVER buy there. Penny wise and pound foolish IMHO.


2017 Kia Soul+ Valvoline Daily Protection 5w30+ a bit of Harvest King syn 5w30-- 75,000 miles
Re: Any truth that a service dept will take care of you [Re: vw7674] #5339669 02/03/20 02:06 AM
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Originally Posted by vw7674
It helps that the brake flush is a quart of new fluid. = $ 85 - $ 6.99 = happy dealer happy mechanic. + it's gravy, already in the shop/on lift : )
Stuff's almost as cheap as gasoline!

Fluid is cheap. It's the cost of labor that runs up the price.

Re: Any truth that a service dept will take care of you [Re: WhyMe] #5339687 02/03/20 03:40 AM
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Case by case in my estimation. There is just no way a blanket statement like that could ever prove true IMO but that doesn't mean one shouldn't give the dealership involved a try or chance.
If I purchased the vehicle there and keep all my services there, I do think or hope they'll take good care of me and I won't be bashful if needing to step up my game to get things resolved. Social media and report cards or service surveys are big ways of rewarding good customer care but it works the other way too.

In my case, I've found the dealers work out fine thus far. My default is based on a Mazda purchased new 3 years ago and a VW purchased new 2 years ago. In these cases, service and warranty issues will go " by the book " at the related dealership. I am a shopper so any out of pocket situations are those I tend to shop or price check but otherwise I'm pretty loyal.
My Mazda LOF is a plan that I purchased ahead to secure the LT o/c at a favorable cost so that ties me in so-to-speak plus, they cater to my schedule very well so it's working good.
The thing I like about keeping things within the dealer is straightforward service records/history and the leverage one has if things get dicey on a service problem or warranty coverage issues.

Service problems or issues with vehicles can get quite tangled with the customer that was at Hank's Lube Shack last year, the corner garage for an LOF 7 months ago and now is now at a dealership for an LOF when they discover a leak, or a stripped thread on the drain plug or some other issue. Tracking down who did what or getting resolution can be simplified by how you manage these things IMO.


95 Honda Nighthawk- Rotella T6 syn
17 Golf SW 4MO dsg- Dealer LOF/5-6k *New spec syn -VW/Audi XOM ?
16 Mazda CX9 Tour- Dealer LOF/5-6k Casterol full syn
Re: Any truth that a service dept will take care of you [Re: WhyMe] #5339723 02/03/20 06:53 AM
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I know, from personal experience on multiple company vans, that Ford dealers will do almost anything to get out of warranty repairs. Up to & including risking a potential Ohio lemon law buyback situation!


06 Ram 3500 CTD 4X4(FG Venturi), 89 F-450 7.3, 98 XJ 4.0(XG8A), 05 xB(XG3600), 18 Transit 3.7 (MC), 03 Merc Grand Marquis 4.6 2V(XG2), 11 Express 3500 6.0 (Fram PH10060 for now)
Re: Any truth that a service dept will take care of you [Re: Dave9] #5339799 02/03/20 08:54 AM
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Originally Posted by Dave9
^ $85 seems about right while they already have the vehicle in the bay and administrative/logistics for a vehicle service no matter how much more service they sell, but I for one would find it disturbing that they're messing with my brake fluid reservoir and who knows what else when I just wanted an oil change, unless they had advertised it as a some kind of comprehensive vehicle inspection, which I'd politely decline. That is always something to keep in mind, that unless you tell them not to, they're probably looking for something to up-sell.


Then you need to tell them to drain it,fill it and ship it out the door. Most shops will not perform an oil change without performing a check over of the vehicle. It can be a liability if a shop sends a car out with missing lug nuts or brakes metal to metal without advising the customer.

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