Originally Posted by stockrex
Reporting -
How are the reporting features? can I report incoming and outgoing calls for each extension? How about transfers and hold times?
Are transfers tracked? meaning, call came to main #1, transferred to extension x1, then to extension x2?
I can't believe how far the technology for these system have advanced.
Have you considered calling the company and asking for a live demo? I had to do research on ~6 VoIP companies a couple years ago when my company thought about going from a PBX system to VoIP and all of the companies except 8x8 provided me with live demos of their products. Ring Central was on the top of my list, then Dial Pad, and then Fluent Stream. They all had web interfaces where the administrator can go in and see every call in/out.
Originally Posted by nthach
Originally Posted by spackard
Current work phone integrates with Windows 10, and everything having to do with a phone is horrible.
I actually like the calling within Skype for Business/Teams, Microsoft did put some polish into them - it's not as janky as an Avaya One-X client I used years ago.
I knew someone at a startup - they used RingCentral that tied into Salesforce for the sales team.
Same, we used (at the time) Lync at the VA when I was there to remote into PCs and it worked great. I wish the company I'm at now would use SFB/Teams more.