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Voided warranty? #5322479 01/14/20 01:42 PM
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Rw30707 Offline OP
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I have a 2013 ford taurus cpo car that has the 7 year 1000,000 mile warranty set to expire next month with 93,000 miles on it. I changed my fluid atf about 10,000 miles ago with maxlife atf that valvoline recommends. The transmission is making a whinning noise in park, neutral, drive and reverse. I have had two transmission shops look at the car. One said it was it was the pump which probably has a restricted filter and the other said it sounded like the torque converter was coming apart. My question is am i wasting my time taking it to ford for warranty repair. Valvoline says it will not void my warranty but everything else i read says if it is not licensed with ford then i have voided the warranty.

Re: Voided warranty? [Re: Rw30707] #5322487 01/14/20 01:56 PM
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Imp4 Online Content
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When in doubt, give it a try.
You may be pleasantly surprised at the outcome....


2001 Mitsubishi Galant 2.4 - 165k+
Grandma's creampuff...
Re: Voided warranty? [Re: Rw30707] #5322490 01/14/20 01:58 PM
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bdcardinal Offline
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Just don't tell them it has Valvoline?


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Re: Voided warranty? [Re: bdcardinal] #5322495 01/14/20 02:04 PM
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Pew Online Content
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Originally Posted by bdcardinal
Just don't tell them it has Valvoline?


Yea, what I was thinking; under warranty what they don't know won't hurt you wink

Re: Voided warranty? [Re: Rw30707] #5322499 01/14/20 02:06 PM
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JustN89 Offline
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I'm never a fan of withholding information, but that doesn't mean that I'd offer it until I was asked. That said, a lot of dealers use non-licensed ATFs (such as BG, for example), so they may not even ask. Good luck!

Re: Voided warranty? [Re: Pew] #5322500 01/14/20 02:07 PM
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demarpaint Offline
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Originally Posted by Pew
Originally Posted by bdcardinal
Just don't tell them it has Valvoline?


Yea, what I was thinking; under warranty what they don't know won't hurt you wink

Exactly, sometimes the less you say the better.


God Bless Our Troops

Re: Voided warranty? [Re: Pew] #5322502 01/14/20 02:07 PM
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Rw30707 Offline OP
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Just thought maybe they do a chemical analysis or something.

Re: Voided warranty? [Re: Rw30707] #5322504 01/14/20 02:08 PM
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Originally Posted by Rw30707
Just thought maybe they do a chemical analysis or something.

That may, but they may not.
You won't know until you try.


2001 Mitsubishi Galant 2.4 - 165k+
Grandma's creampuff...
Re: Voided warranty? [Re: Rw30707] #5322505 01/14/20 02:09 PM
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dave1251 Offline
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Just take it in if anything it will come down to Valvoline vs Ford I doubt even that will happen.


make the inside of your engine oil cap white.
don't use.
Re: Voided warranty? [Re: Rw30707] #5322508 01/14/20 02:12 PM
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JMJNet Offline
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Just bring it in and see what they say.

Of course, initially, they may try to swindle you of not giving you the warranty as standard procedure.
Insist on them to do a test drive and proper diagnosis.
Chemical analysis is not cheap, just saying.
Test driving is cheaper.

Also, Ford is notorious for bad transmission.
I had a friend whose job was just rebuilding transmission in the stealership shop.
He never runs out of job.


  • 2017 Toyota Sienna
  • 1995 GMC Suburban 6.5L Turbo Diesel


Re: Voided warranty? [Re: Rw30707] #5322509 01/14/20 02:12 PM
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bdcardinal Offline
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I don't remember what the maintenance schedule is on those, but if there is nothing for servicing the transmission then as far as you are concerned it is the factory fill.


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1995 Ford Mustang GT

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Re: Voided warranty? [Re: Rw30707] #5322512 01/14/20 02:13 PM
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I would at the very least take it to Ford now and have them diagnose it. Even if they don't fix it and the warranty expires, you'll have better luck getting a goodwill repair at Ford's expense if you can show/prove the problem started before the warranty was up. Make sure you get a repair order from the dealer/get something in writing that shows the dealer looked at it before the warranty is up! Sometimes dealers don't give you a copy of it, or they say they'll mail it to you, and then they don't.

I wouldn't tell the dealer that you used a non-approved fluid, but sometimes dealers will take a sample of the fluid and have it tested to see if it's an approved fluid. Even if they find out it's not an approved fluid, they have to prove that the fluid CAUSED the problem. If it was caused by something else, they have to honor the warranty. If they say the problem was caused by the fluid, then call Valvoline and see what they'll do for you.


2006 Ford Ranger Sport
1992 Honda Accord EX
2013 Toyota Sienna XLE AWD
1994 Ford Bronco XLT (project)
2011 Cadillac Escalade ESV (wife's)
Re: Voided warranty? [Re: Rw30707] #5322520 01/14/20 02:19 PM
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wdn Offline
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Ford sure will do a transmission fluid analysis before they pay for a new transmission for a customer, when it just 7,000 miles shy of warranty expiration. Ford would be crazy not to. They would also look at dealer service records. If it is fluid related, Valvoline should be the one paying for your replacement transmission.

If it is not fluid related Ford will pay for it.

As for BG, dealers use their transmission service and Ford will honor the warranty if you got it services at the dealership.

A good question is why take it to two independent transmission shops, since the warranty will only pay for a Ford dealer to service it?

Re: Voided warranty? [Re: Rw30707] #5322526 01/14/20 02:27 PM
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Donald Offline
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Chances are other transmissions have had similar issues. They are not going to get the engineer who designed it to take it apart and inspect. If they ask about ATF say I am sure the shop used the proper fluid. What does "proper" really mean? If the ATF looks like driveway sealer they might complain.

Change all the ATF now to Ford.

Bring your wife and have her look at some new cars while you talk to service manager. Make sure service manager is aware of wife looking.


2015 Ford F-250 w/Powerstroke
2016 Subaru Crosstrek CVT (wife's)
Re: Voided warranty? [Re: Rw30707] #5322527 01/14/20 02:28 PM
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jcartwright99 Offline
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Why buy CPO if you are afraid to use the warranty? Whether you tell them or not is up to you, and your moral compass. As for me, if they ask I will be honest. I wouldn't try and give them any ammunition to deny my claim without them asking me specifically about it.

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