Originally Posted by atikovi
Originally Posted by 1978elcamino
I feel if Im paying for merchandise I should also have service and support from the company. With self check out half of the experience is gone.
Typical millennial. Don't know about you, but when I go shopping, I go because I need to buy stuff and want to get in and out in the least amount of time. I don't go shopping for an "experience."
IMO that's actually an older boomer's attitude (not 1978elcamino) rather than the millennial. atikovi's way of blaming everything on the millennial sounds to me more like a boomer too.
Regarding to self checkout, I love them, and I think the stores having 1 guy watching 6 lanes are sort of make sense. I don't want to wait behind one guy trying to chat with the cashier or the other way around, I want things scanned and just get out of my way. This is not the day of general stores where the mom and pop owners try to sell you something and talk to you about what you want to buy or not to buy, I just want to get in and out without dealing with other humans, and if they can do it with less cost that's fine by me.
One thing I want is to find a better way to cancel item if you change your mind. I don't want to wait 30 seconds because the "cashier" is helping someone else, just let me cancel it and put it back please, why do I have to wait because I accidentally double scan or the coupons didn't go through? The problem is the machines aren't perfect yet, not the concept of self checkout being bad.
Online order groceries + self checkout pickup would be even better, I want to do my shopping checkout at 1am on my phone in bed and then pick them up at 6pm fast, between getting off work and picking up kids.