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Book Rates vs Reality #5293570 12/13/19 03:35 PM
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madRiver Offline OP
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Wife took in her 2018 Tiguan(50k) for 2 recalls and $80 oil change.They mentioned brakes were 90% worn but more pointing out rotors have issues.

They quoted $685 for new front pads and rotors. I self checked VW pricing on rotors and pads and parts added up to about $330 MSRP.

My question leads over to the $350 likely for labor. I am guessing 2.5 hrs labor. (sheer guess 1.5 hr of tech time overall)

Do dealers charge a flat rate for rotors and another flat rate for brake pads even though there is overlap? eg charge per item?

Re: Book Rates vs Reality [Re: madRiver] #5293580 12/13/19 03:47 PM
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Lolvoguy Offline
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Originally Posted by madRiver
Do dealers charge a flat rate for rotors and another flat rate for brake pads even though there is overlap? eg charge per item?

No, not usually.
They'd probably group it all under one cost that's less than the total of individual items, but more than one item.



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Re: Book Rates vs Reality [Re: madRiver] #5293595 12/13/19 04:00 PM
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hallstevenson Offline
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Shouldn't the question be are the brakes really in need of replacement so soon ?

Re: Book Rates vs Reality [Re: madRiver] #5293596 12/13/19 04:01 PM
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skyactiv Offline
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Brakes are a big profit center for a dealer service department. Some dealers know brakes are a scaremonger item and do whatever they can to inflate the bill.
You can get quality German made coated Zimmerman rotors and OEM VW brake pads for about $250. Are you capable of doing a brake job?


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Re: Book Rates vs Reality [Re: madRiver] #5293611 12/13/19 04:25 PM
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BMWTurboDzl Offline
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Meh. I'd wait until the sensors pop off.


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Re: Book Rates vs Reality [Re: madRiver] #5293618 12/13/19 04:36 PM
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bullwinkle Offline
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“Rotors have issues”? Such as pedal or steering pulsating while braking, rust, stealership quota? I’d jack it up and pull the wheels & have a look if it was me.


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Re: Book Rates vs Reality [Re: madRiver] #5293621 12/13/19 04:45 PM
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Dealership speak ... those brake pads are worn 90 % , and the rotors have some issues. You should replace them very soon. If the brakes fail, you could DIE.

Reality ... the brake pads are 50 % worn, the rotors don't look new anymore, and you should check them again in a year ...


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Re: Book Rates vs Reality [Re: madRiver] #5293643 12/13/19 05:36 PM
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madRiver Offline OP
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They were not pushing it with her. Just observation , they were concerned about 2/32 and 3/32 tires which is reality of car and offered tires quote.

Re: Book Rates vs Reality [Re: madRiver] #5293661 12/13/19 05:58 PM
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The Critic Offline
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Originally Posted by madRiver
They were not pushing it with her. Just observation , they were concerned about 2/32 and 3/32 tires which is reality of car and offered tires quote.

Some dealers will menu-price common maintenance work, which means charging a fixed labor charge but they will still pay the technician the correct labor time.

But most dealers around here will charge 2.0 hr per axle for brake jobs at their regular rate.

I would expect to see parts billed at 1/3 to 1/2 over msrp.


2011 Toyota Prius 1.8L - 207K - Valvoline Premium Blue Restore 10W-30
2007 Honda Accord 2.4L - 146K - Valvoline Premium Blue Restore 10W-30
Re: Book Rates vs Reality [Re: madRiver] #5293713 12/13/19 07:02 PM
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philipp10 Offline
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In what world are rotors in need of replacement on a 2018 car? Seems crazy.

Re: Book Rates vs Reality [Re: philipp10] #5293720 12/13/19 07:07 PM
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The Critic Offline
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Originally Posted by philipp10
In what world are rotors in need of replacement on a 2018 car? Seems crazy.

All the time.

Maybe it is the area, but >75% of the front brake jobs I do will need new rotors. Either new rotors or resurface the old ones using an on-car lathe, but new is easier.

Almost all of the late-model cars seem to have brake pulsation issues, at least the makes that I work on. Starting to see the issue on Euro cars as well since they are switching away from the semi-metallic pads.


2011 Toyota Prius 1.8L - 207K - Valvoline Premium Blue Restore 10W-30
2007 Honda Accord 2.4L - 146K - Valvoline Premium Blue Restore 10W-30
Re: Book Rates vs Reality [Re: madRiver] #5293769 12/13/19 08:18 PM
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FordBroncoVWJeta Offline
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My 2012 Jetta still has the original brakes on the front end at 135K miles. Replaced the rears 15K ago. Is your wife hard on the brakes?

Also when I worked at the VW dealership they would have lube techs do brakes, spark plugs, etc. And they paid us $10 an hour. They had me doing brakes my first week and they knew almost nothing about me. They screwed everyone but themselves.


2017 Volkswagen Jetta 1.4T - 2015 Honda CRV 2.4 - 2012 Volkswagen Jetta 2.0 - 2007 Chevy Trailblazer 4.2 - 2003 Ford Taurus 3.0 Vulcan
Re: Book Rates vs Reality [Re: madRiver] #5293871 12/13/19 10:37 PM
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Wolf359 Offline
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Why not just pick up a set of rotors and pads from FCPeuro, they have a lifetime warranty on all parts they sell. I'm not too surprised at 50k having worn pads. If you drive a lot in the city, they can wear out quick with lots of stop and go traffic, especially when it's bad in the northeast. I've gotten gas mileage of about 12mpg on a tank of gas when I'm stuck in traffic a lot when when I'm supposed to get 16-18. Brakes are pretty simple, pretty much any indy mechanic can do them for $50-$100. You just have to call around to find one that will let you bring your own parts.

Re: Book Rates vs Reality [Re: madRiver] #5293967 12/14/19 04:25 AM
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Ws6 Offline
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You're paying the Euro tax, lol

Re: Book Rates vs Reality [Re: Ws6] #5293973 12/14/19 05:28 AM
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FordBroncoVWJeta Offline
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Originally Posted by Ws6
You're paying the Euro tax, lol

Tell me about it. Dealership wants $109 to do an oil change to a compact car. No thanks!


2017 Volkswagen Jetta 1.4T - 2015 Honda CRV 2.4 - 2012 Volkswagen Jetta 2.0 - 2007 Chevy Trailblazer 4.2 - 2003 Ford Taurus 3.0 Vulcan
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