Recent Topics
Air purifier/vacuum scheme?
by The_Eric - 01/22/20 09:14 PM
Car for short, elderly person?
by BBDartCA - 01/22/20 08:34 PM
Amsoil discontinues ACD SAE 30/10w30 HDEO
by CleverUserName - 01/22/20 07:34 PM
Chromium-based Microsoft Edge
by uc50ic4more - 01/22/20 07:13 PM
Reason for new car problems
by Exhaustgases - 01/22/20 05:50 PM
Selling the VW need a replacement.
by ram_man - 01/22/20 05:48 PM
Williams Tools Made in Taiwan
by BBDartCA - 01/22/20 05:32 PM
Synthetic Power Steering Fluid?
by TXCarGeek - 01/22/20 05:03 PM
New 5% RA discount code
by bullwinkle - 01/22/20 04:12 PM
17 Dodge Ram 6.7, 5K
by merdog - 01/22/20 02:16 PM
Mobile 1 in a Subaru Manual transaxle?
by someoldguy - 01/22/20 01:17 PM
Castrol and NASCAR
by kstanf150 - 01/22/20 01:14 PM
AMSoil Signature / AMSoil European - 5-40
by 335xiE92FBO - 01/22/20 12:06 PM
How happy are you in your profession ?
by Mr Nice - 01/22/20 11:52 AM
Npt fitting torque?
by motor_oil_madman - 01/22/20 11:47 AM
Tracing wires in walls
by Dave Sherman - 01/22/20 11:32 AM
WM Castrol HM magnatec 6 GALLON BOX $45
by GMguy84 - 01/22/20 11:30 AM
Steering Lubricant Suggestion
by lancerplayer - 01/22/20 11:08 AM
Newest Members
Jeff1024, EricWestland, Brian200001, Phildrum, 335xiE92FBO
70506 Registered Users
Who's Online Now
94 registered members (adams355, 69GTX, ABerns, A310, 97f150, 2EHA, 11 invisible), 1,657 guests, and 18 spiders.
Key: Admin, Global Mod, Mod
Forum Statistics
Forums67
Topics300,446
Posts5,176,009
Members70,506
Most Online4,538
Jan 20th, 2020
Donate to BITOG
Print Thread
Hop To
Page 1 of 5 1 2 5
Online Tire Dealers Are A Threat? #5289598 12/09/19 04:39 PM
Joined: Jan 2006
Posts: 2,913
S
SubLGT Offline OP
OP Offline
S
Joined: Jan 2006
Posts: 2,913
https://www.autosphere.ca/tirenews/tires-articles/2019/12/06/sound-the-alarm/

Quote
...Richard Bender, President of the Tire Dealers Association of Canada (TDAC) is sounding the alarm about online tire vendors and how they threaten the well- being of bricks-and-mortar tire retailers.

...The problem, as Bender describes it, is the fact that consumers buy tires from online vendors, and then they expect the local tire retailer to install them at a cost that doesn’t allow that retailer to cover all the overhead, make a profit, and stay in business.

...He knows of a tire dealer who has a very simple solution to this problem. “I spoke with a very successful dealer who only does wheels and tires,” Bender says.

“I asked him what he does when a customer walks through the door with a set of tires he bought online and wants the tires installed. His solution—he hits the customer with a sticker shot, and tells them it will cost $225 to get them installed and balanced. He’s only had about eight or ten customers get really upset and accuse him of trying to rip them off. His answer: ‘No, I’m just trying to protect my business.’”

And perhaps that’s a stand all traditional tire retailers need to make in order to discourage that kind of clientele, and the subsequent race to the bottom. “Tire dealers, from my experience, will always have their customers,” Bender explains. “But there’s also a segment of the population that’s very price conscious and they’ll go out of their way to save themselves $20. Those aren’t the customers you want.”

Re: Online Tire Dealers Are A Threat? [Re: SubLGT] #5289609 12/09/19 04:49 PM
Joined: Feb 2014
Posts: 3,614
Marco620 Offline
Offline
Joined: Feb 2014
Posts: 3,614
I enjoy getting tires at my dealership. Free nitrogen,free rotation and two year roadside. I'd have to charge at least 150.00 at a minimum. Alignment,air/nitrogen,balancing, AND time. After thinking about it;225.00 is reasonable.


15' Civic 1.8 i-vtec 302,000 mi M1 AP 0w20 & LG Biotech, BP CVT Fluid,GUMOUT W/ PEA
Doberman Whisperer!
Doberman,Heckler & Koch & SONY Aficionado

Re: Online Tire Dealers Are A Threat? [Re: SubLGT] #5289610 12/09/19 04:49 PM
Joined: Aug 2003
Posts: 12,262
J
JTK Offline
Offline
J
Joined: Aug 2003
Posts: 12,262
The way tires go though the "middle man" before small mom and pop shops can get their hands on them, I don't think they've made much on the tires themselves in a long time. It's the $20/tire mount and balance that brings a little bit in. ~$80 for 20min worth of work.


2019 Nissan Pathfinder SV
2017 Ram 1500 4x4, 3.6L.
2015 Nissan Versa 1.6 S
Re: Online Tire Dealers Are A Threat? [Re: JTK] #5289612 12/09/19 04:53 PM
Joined: Aug 2015
Posts: 1,349
paulri Offline
Offline
Joined: Aug 2015
Posts: 1,349
Are they even making money on that? IIRC AT charges $76 for lifetime rotations/balancing. If the customer never returns, I can imagine AT making money off that, but if you come in every 5-8K like you are supposed to, its hard for me to see how that can generate any profit at all.

Originally Posted by JTK
It's the $20/tire mount and balance that brings a little bit in. ~$80 for 20min worth of work.


2005 Toyota Sienna LE; 163,000 miles
2006 Toyota Highlander Hybrid 118,000 miles
Re: Online Tire Dealers Are A Threat? [Re: SubLGT] #5289614 12/09/19 04:56 PM
Joined: Jul 2019
Posts: 213
G
GoldDot40 Offline
Offline
G
Joined: Jul 2019
Posts: 213
Local tire shop here welcomes walk-in customers with tires they purchased elsewhere. He's never complained about it one bit. Of course he has other services that make him money to cover the overhead. Last 2 times I was there, I had the wheels and tires off the vehicle....took them up there in my truck. Literally took 2 employees 15 minutes to mount and balance 4 tires...for $40. That calculates to $160/hr. He says he does enough of them to justify the service.


Equal Opportunity Offender
Re: Online Tire Dealers Are A Threat? [Re: SubLGT] #5289617 12/09/19 05:00 PM
Joined: Aug 2010
Posts: 7,126
K
Kira Offline
Offline
K
Joined: Aug 2010
Posts: 7,126
It was even worse when no sales tax was collected on online purchases.

Re: Online Tire Dealers Are A Threat? [Re: SubLGT] #5289619 12/09/19 05:01 PM
Joined: Dec 2012
Posts: 1,092
W
WhyMe Online Content
Online Content
W
Joined: Dec 2012
Posts: 1,092
tires are one of the few items i prefer to buy at a shop like DT. changing tires and balancing is something that can not be done by the average person at home unless they have the machinery.

As for charging a high price for people that don't buy the tires from them , i have no issue with that. they are under no obligation to me to give me a good price and i am not under any obligation to go to their store

Re: Online Tire Dealers Are A Threat? [Re: JTK] #5289630 12/09/19 05:12 PM
Joined: Feb 2014
Posts: 3,614
Marco620 Offline
Offline
Joined: Feb 2014
Posts: 3,614
Originally Posted by JTK
The way tires go though the "middle man" before small mom and pop shops can get their hands on them, I don't think they've made much on the tires themselves in a long time. It's the $20/tire mount and balance that brings a little bit in. ~$80 for 20min worth of work.


I was visiting with a guy today at the hardware store and was looking for a diesel oil that Amsoil sold. Then he was kinda shocked at the sticker price which tells me he's cheap or behing the times. I've kinda pondered how much these specialty oil mfg. could make if they cut out the "middle man". Somethings are nice to have a guy in between and other times it seems to just create havoc and slow down the entire transaction. I think in the scheme of things that free market will dictate what goes and what doesn't. Never seen a dollar bill with moving lips but it sure speaks the loudest.


15' Civic 1.8 i-vtec 302,000 mi M1 AP 0w20 & LG Biotech, BP CVT Fluid,GUMOUT W/ PEA
Doberman Whisperer!
Doberman,Heckler & Koch & SONY Aficionado

Re: Online Tire Dealers Are A Threat? [Re: SubLGT] #5289632 12/09/19 05:14 PM
Joined: Oct 2014
Posts: 1,381
K
KGMtech Offline
Offline
K
Joined: Oct 2014
Posts: 1,381
This is why I get my tires at Costco. Great prices, excellent after sales service, and if I need a repair away from home, they are all over North America. Same deal for car batteries.


2017.5 Nissan Rogue SV FWD
2013 Nissan Maxima SV
2009 Ford Flex SEL FWD
1984 Yamaha XJ750RL
Re: Online Tire Dealers Are A Threat? [Re: SubLGT] #5289641 12/09/19 05:23 PM
Joined: May 2008
Posts: 2,728
U
UG_Passat Offline
Offline
U
Joined: May 2008
Posts: 2,728
Online retailers have created databases with local retailers which a customer can drop-shop to and install the tires.

I see no big deal.


2016 VW Tiguan|APR Stage 1|Neuspeed P-Flo|Osram CBI|Redline 5w30
Re: Online Tire Dealers Are A Threat? [Re: SubLGT] #5289644 12/09/19 05:23 PM
Joined: May 2019
Posts: 757
A
AC1DD Offline
Offline
A
Joined: May 2019
Posts: 757
I don't mind paying more when I buy at a brick and mortar dealer but I better get VERY good (read that as fully competent) service which sadly is often lacking at these places even at inflated prices.

Re: Online Tire Dealers Are A Threat? [Re: SubLGT] #5289646 12/09/19 05:24 PM
Joined: Nov 2011
Posts: 2,028
A
Audios Offline
Offline
A
Joined: Nov 2011
Posts: 2,028
I follow that price level as well, as I deal with european cars so the tires are much much tougher. TireRack just notified me of a shipment of 275/35/22 and 315/30/22 runflat snows for an 18 X5. Im charging $200 to mount and balance those. They are going to be extremely tight, not looking forward to it.


2002 VW Golf TDI-T5 10/30
2007 Mercedes GL320 CDI-T6 5/40
2005 BMW M3 BMW-Twin Power 10/60
2003 BMW M5-M1 15/50
1998 BMW M3/4/5-M1 10/40
Re: Online Tire Dealers Are A Threat? [Re: SubLGT] #5289671 12/09/19 05:42 PM
Joined: Jun 2014
Posts: 2,358
V
Vern_in_IL Offline
Offline
V
Joined: Jun 2014
Posts: 2,358
I do business with only ITD, Independent Tire Dealers.

Places like Firestone or Wal-Mart "express" are a last effort and only used if I need the work done now...(I don't trust those bozos)
To patch a tire:
ITD: $17
Walmart $10

But ITD's if you call at 8am they usually can get you in the same day, but back in the 90's there were more tire shops
and you could literally drive right in and leave with 4 new tires without an appointment. Today it's like you have to make appointments
for tires, no if's, ands, or buts.

Last edited by Vern_in_IL; 12/09/19 05:43 PM.
Re: Online Tire Dealers Are A Threat? [Re: JTK] #5289691 12/09/19 06:02 PM
Joined: Apr 2014
Posts: 1,349
G
geeman789 Offline
Offline
G
Joined: Apr 2014
Posts: 1,349
Originally Posted by JTK


It's the $20/tire mount and balance that brings a little bit in. ~$80 for 20 min worth of work.



Uh huh ..

Never mounted a tire in your life, have you.

First, place protective cover over seat. Drive car into bay. Put car on lift. Remove all 4 wheels.

Use cart or roll all 4 wheels to tire machine. Mount wheel on tire machine. Remove valve stem. Break beads. Lubricate beads. Triple check for TPMS sensors. Remove tire from wheel. Grab new tire. Lubricate beads. Check for inside / outside or directional marks. Mount tire. Inflate to set beads. Replace valve stem. Inflate to spec.

Do again 3 times.

Roll wheels over to balance machine. Check for weights, and remove. Mount wheel on balance machine. Take measurements for width. Spin wheel. Mount weights as directed. Spin wheel again. Zero's , good. If not, do it again.

Do 3 more times.

Roll / cart wheels back to car. Install wheels, checking for directional tires proper orientation. Snug wheels down. Use torque wrench for final tightening.


There is NO WAY you can do this in 20 minutes, ever. Most flat rate shops pay 1.5 hours for a tech to mount and balance 4 tires.


2011 SUBARU Impreza 5-door manual / 2016 HONDA Pilot / 2011 MAZDA 2 auto
Re: Online Tire Dealers Are A Threat? [Re: SubLGT] #5289702 12/09/19 06:09 PM
Joined: Aug 2017
Posts: 1,106
D
Dave9 Offline
Offline
D
Joined: Aug 2017
Posts: 1,106
Quote "He’s only had about eight or ten customers get really upset and accuse him of trying to rip them off".

I wouldn't get really upset, would just end the phone call and go elsewhere, had long ago accepted that some people think they're worth far more than they are, but at the same time yes, that is a ripoff, particularly when it's usually the grunts making $20/hr that are doing the work. That must not register in his mind, that most people are not going to buy tires online to save money then pay a premium for installation, let alone extras they don't need.

It's not even remotely reasonable to force upon customers what they don't want then try to justify it. I've never needed lifetime anything on a vehicle, nor road hazard, and to me $100 to mount, balance and stems (without TPMS) is on the high-average side. This is fact, I can and have bought online tires and saw rates from at least a half dozen shops that were $100 or less.

The solution is really simple. Either you want the business or you don't, and you set your rate accordingly to compete against everyone else. I can see someone wanting to pay maybe as much as $75 additional for lifetime rotation, "IF" the shop makes an honest effort to get the tires rotated quickly while you wait rather than having to drop the vehicle off or wait in excess of a half hour, but that should be an additional option that is waived for those who would rather DIY.

If they really want to sell tires then they need to streamline their business so they can compete with online sellers. This should not be that hard to do when they can realize savings in shipping many tires at a time rather than a set of 4 at a time like online sellers do.

On the other hand if you have a long term relationship with a shop that has treated you right, I can understand not wanting anyone else to touch the vehicle and paying a bit more for them to do you right again.


Last edited by Dave9; 12/09/19 06:13 PM.
Page 1 of 5 1 2 5
Previous Thread
Index
Next Thread

BOB IS THE OIL GUY® Powered by UBB.threads™