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When the repair bill is 3.5 times what was estimated. #5289254 12/09/19 09:59 AM
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motor_oil_madman Offline OP
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Anyone ever been in this situation? I had my boat at a repair place and they estimated 10-12hrs to put a complete new motor in. Well they took more like 35 hours worth of labor to do the job. I would have been fine with it going from 1200-1300 all the way to $2000 plus parts, but to go from an estimated $1200-$1300 all the way to $4300.00 is ridiculous.

Opinions?


2007.5 dodge cummins 6.7 liter. Chevron Delo400 15w40. 7000 mile or 250-300hr intervals.

Re: When the repair bill is 3.5 times what was estimated. [Re: motor_oil_madman] #5289256 12/09/19 10:01 AM
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motor_oil_madman Offline OP
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I did stop by and check up on the boat every 3 or 4 days I'd stop by for 5 or 10 minutes just to look at the progress. I guess they added on an hour every time I showed up.


2007.5 dodge cummins 6.7 liter. Chevron Delo400 15w40. 7000 mile or 250-300hr intervals.

Re: When the repair bill is 3.5 times what was estimated. [Re: motor_oil_madman] #5289258 12/09/19 10:02 AM
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supton Offline
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Shop didn't go by book time? I thought that was the point, job goes sideways but the book says x, so...

I'm kinda surprised, I thought most shops knew that they need to hit the stop button when things are going sideways, and to get customer approval when the work is going to well exceed estimate.

Oh wait, this is a boat? Maybe different rules apply here.


2011 Toyota Camry, base, 2.5L/6MT, 200k, hers
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Re: When the repair bill is 3.5 times what was estimated. [Re: motor_oil_madman] #5289266 12/09/19 10:12 AM
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Eddie Offline
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Did you get a written estement for the work? If there is no agreement in writing then you may need to go to small claims court if they don't agree to the original charge. I would not take that easly and would discuss/argue about the excess charge since they didn't keep you updated during the work. Ed


2014 CX5 Touring 2.5L :-)
Re: When the repair bill is 3.5 times what was estimated. [Re: motor_oil_madman] #5289270 12/09/19 10:17 AM
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Audios Offline
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Thats a little ridiculous. If something is going bad at the shop I always make the customer aware of any changes in the prices, and even then its only going to be a few more hours to try and partially re coup what was lost. Seems like a little bait and switch IMO, get you in and jack the bill without any warning. They should have the decency to keep you aware, especially if you were there a few times. Its so much easier to justify to the customer the price increase when you can actually show them whats going wrong, so they missed a few opportunities there.


2002 VW Golf TDI-T5 10/30
2007 Mercedes GL320 CDI-T6 5/40
2005 BMW M3 BMW-Twin Power 10/60
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1998 BMW M3/4/5-M1 10/40
Re: When the repair bill is 3.5 times what was estimated. [Re: motor_oil_madman] #5289273 12/09/19 10:19 AM
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demarpaint Offline
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Someone has to learn how to "estimate." An estimate is an approximation, usually in the ballpark. When they realized @12 hours, [actually long before that], that they clearly screwed up the estimate they should have informed you. Someone should be making good on the screw up, like cutting the labor rate for what was clearly their mistake in not knowing how to estimate a job. In a situation like that an honest person would have said I have no idea how long this will take, so the price is going to be based on time and materials. Even then a good tech should have some inclination as to how long it would take.

I've done work over the years where I wasn't sure how long it would take. I bracketed the price, either they hired me or they didn't, but at least they knew. Those who hired me never paid more than the highest price in the range [usually less], and quite frankly I never ran into more time than I ball parked, unless they added work.


God Bless Our Troops

Re: When the repair bill is 3.5 times what was estimated. [Re: motor_oil_madman] #5289277 12/09/19 10:27 AM
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madRiver Offline
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Agree on price increase. Was there an initial estimate in writing or just oral? Hope in writing to settle out easier.

Things happen and issues arise. The communication part is key in informing customer. My guess is you pay somewhere in middle of the estimate and final bill. Good luck.

Is this the boat you struggled to find anyone to do the work in the first place?

Re: When the repair bill is 3.5 times what was estimated. [Re: motor_oil_madman] #5289286 12/09/19 10:34 AM
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motor_oil_madman Offline OP
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Somewhat. I didn't want to tow the boat all the way into downtown Houston, so I just called the 5 or 6 local places near me.


2007.5 dodge cummins 6.7 liter. Chevron Delo400 15w40. 7000 mile or 250-300hr intervals.

Re: When the repair bill is 3.5 times what was estimated. [Re: motor_oil_madman] #5289290 12/09/19 10:37 AM
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motor_oil_madman Offline OP
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Right now the boat is back in the shop fixing a few things that were overlooked. I ended up paying their ridiculous bill already.


2007.5 dodge cummins 6.7 liter. Chevron Delo400 15w40. 7000 mile or 250-300hr intervals.

Re: When the repair bill is 3.5 times what was estimated. [Re: motor_oil_madman] #5289299 12/09/19 10:43 AM
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Chris142 Offline
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They are required to give you an estimate. If the repairs go 15% above the estimate they are required to call you with a revised estimate. they are required to note the time they called and the revised price on the work order. Without that they dont have a leg to stand on.


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Re: When the repair bill is 3.5 times what was estimated. [Re: motor_oil_madman] #5289300 12/09/19 10:43 AM
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madRiver Offline
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Originally Posted by motor_oil_madman
Right now the boat is back in the shop fixing a few things that were overlooked. I ended up paying their ridiculous bill already.


All water under the boat at this point!

Re: When the repair bill is 3.5 times what was estimated. [Re: Chris142] #5289308 12/09/19 10:52 AM
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motor_oil_madman Offline OP
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Originally Posted by Chris142
They are required to give you an estimate. If the repairs go 15% above the estimate they are required to call you with a revised estimate. they are required to note the time they called and the revised price on the work order. Without that they dont have a leg to stand on.


You mean legally? They typed up a work order on their computer saying to pull the engine and install a new customer provided engine. This was after we talked in the parking lot saying 10-12hr labor estimate. Of course I never got a copy. It's all a lesson learned here I guess.


2007.5 dodge cummins 6.7 liter. Chevron Delo400 15w40. 7000 mile or 250-300hr intervals.

Re: When the repair bill is 3.5 times what was estimated. [Re: motor_oil_madman] #5289337 12/09/19 11:40 AM
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Originally Posted by motor_oil_madman
Originally Posted by Chris142
They are required to give you an estimate. If the repairs go 15% above the estimate they are required to call you with a revised estimate. they are required to note the time they called and the revised price on the work order. Without that they dont have a leg to stand on.


You mean legally? They typed up a work order on their computer saying to pull the engine and install a new customer provided engine. This was after we talked in the parking lot saying 10-12hr labor estimate. Of course I never got a copy. It's all a lesson learned here I guess.


Yes. Legally. Depending on the state, limits on verbal contracts are $500-$1000. That's so you can walk into a restaurant and order a meal and they can take you to court for not paying because it's still a verbal contract. Same with a hairdresser. However once you exceed that, without a written contract where you signed agreeing to pay, they have nothing to stand on if you take them to court. Verbal contracts over that amount are not legally binding. You just go to court and say I never agreed to that amount, the judge asks them to see the signed contract. No contract, instant win. Normally even though you already paid, consumer protection laws vary from state to state also but you can sue for 2x-3x damages, but the first step is to normally send them a demand letter saying that you over charged me and quoted me $1000-$1200 and you'd like the difference back. When they don't pay up after 30 days, you can take them to small claims court or if you want 2x-3x damages, you might have to file a regular case in court.

Re: When the repair bill is 3.5 times what was estimated. [Re: motor_oil_madman] #5289343 12/09/19 11:47 AM
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Donald Offline
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Seems high. Written estimate is always best. But they should have called you when it went beyond what they verbally told you.

Providing your own parts can be tricky. For example maybe they were expecting a long block and you provided a short block. Even if you provided a long block, how much tin was needed to be swapped?


2015 Ford F-250 w/Powerstroke
2016 Subaru Crosstrek CVT (wife's)
Re: When the repair bill is 3.5 times what was estimated. [Re: motor_oil_madman] #5289350 12/09/19 11:58 AM
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domer10 Offline
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I can understand a few hundred, but once it went over 500 they should of hit the stop button and at least called you at bare minimum, I have never had this happen, because I explicitly tell them after a quote that if you hit a snag and or find other things that you decide need to be repaired, to call me so I myself can see if it in fact legitimate needs to be repaired. I find this to be insanity that they thought it ok to go 3.5 times over estimate without talking to you first.

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