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Battery warranty Issue at Pep Boys #5271601 11/19/19 08:35 AM
Joined: Aug 2012
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InhalingBullets Offline OP
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In December 2018 my son purchased a Grp 51r Bosch AGM 5yr warranty battery from Pep Boys. Unfortunately the battery began failing in October 2019 so he called the Pep Boys where he purchased the battery at and they stated they did not have any of those batteries in stock, nor did any other local stores. They told him that they could exchange the Bosch for a Champion but would not refund the price difference of $45. Turns out the Champ battery had the wrong size posts, so he requested to upgrade to the Optima and he would pay the $30 increase in price and they said "we cant do that", after speaking with the manager he got the same line of garbage and Pep Boys basically told him there was nothing they could do!!!!. Leaving him with at bad battery and a useless warranty. Son called 4 other area Pep Boys and pretty much got the same song and dance until one Pep Boys- (27 miles away) told him that would absolutely help him out and do the exchange for an Optima. While the one Pep Boys salvaged the day, the kind of customer service he experienced will not warrant any return shopping from this family.


Note: The boy is 21 years old and I stayed completely out of this so he could gain a little life experience.


'16 Toyota Prius 4
'15 Honda Accord Sport
'14 Victory Cross Country Tour
'13 Toyota Prius 3
Re: Battery warranty Issue at Pep Boys [Re: InhalingBullets] #5271606 11/19/19 08:39 AM
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Mr Nice Offline
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That's a good lesson for him.

Pep Boys is a terrible retail business and not surprised they are closing so many stores.

Re: Battery warranty Issue at Pep Boys [Re: InhalingBullets] #5271608 11/19/19 08:40 AM
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JohnnyJohnson Online Content
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You get rid of products that cause you warranty issues. To bad it appears Pep Boys doesn't support what they sold or their customers. Food for thought.


2004 Corolla 138272
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Re: Battery warranty Issue at Pep Boys [Re: InhalingBullets] #5271617 11/19/19 08:53 AM
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Donald Offline
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Your expectations for Pep Boys were too high. I would not expect much help from Pep Boys for a warranty.


2015 Ford F-250 w/Powerstroke
2016 Subaru Crosstrek CVT (wife's)
Re: Battery warranty Issue at Pep Boys [Re: InhalingBullets] #5271618 11/19/19 08:54 AM
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Davejam Offline
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Yeah, I would have suggested calling corporate if they even have one. Though that might have been even worse customer service.

Re: Battery warranty Issue at Pep Boys [Re: Davejam] #5271636 11/19/19 09:25 AM
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69GTX Offline
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Originally Posted by Davejam
Yeah, I would have suggested calling corporate if they even have one. Though that might have been even worse customer service.


Yes. But another learning experience for the young lad. I would have called corporate after the first 2 stores refused to provide proper warranty assistance.


----------------

2001 Lincoln Cont 4.6L DOHC/ 50K mi / QS HM 5w30 / FUG XG2
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Re: Battery warranty Issue at Pep Boys [Re: InhalingBullets] #5271642 11/19/19 09:32 AM
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Chris142 Online Content
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Go to another store and have them transfer another battery to replace his.


02 Wrangler Napa high milage 10w40
87 F250 Valvoline 15w40
07 fjcruiser Car lube plus 10w30
Z400 castrol T 10w40
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Re: Battery warranty Issue at Pep Boys [Re: InhalingBullets] #5271646 11/19/19 09:36 AM
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hallstevenson Offline
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Geez, this sounds in a roundabout way about the experience another member here had. He "bought" a Bosch but they didn't have it in stock so they substituted a Champion battery but left the paperwork alone (receipt still says Bosch). Everyone here was pretty much in agreement that if the time comes for a warranty claim, the member is screwed because his paperwork says one thing but a different battery is in the car. Not sure if he ever got it sorted or not....

Re: Battery warranty Issue at Pep Boys [Re: Mr Nice] #5271664 11/19/19 09:52 AM
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Chris Meutsch Offline
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Originally Posted by Mr Nice
That's a good lesson for him.

Pep Boys is a terrible retail business and not surprised they are closing so many stores.


THIS.


2005 Honda CR-V EX, 280k
Re: Battery warranty Issue at Pep Boys [Re: InhalingBullets] #5271676 11/19/19 10:05 AM
Joined: Dec 2016
Posts: 322
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incognito_2u Offline
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Originally Posted by InhalingBullets
In December 2018 my son purchased a Grp 51r Bosch AGM 5yr warranty battery from Pep Boys. Unfortunately the battery began failing in October 2019 so he called the Pep Boys where he purchased the battery at and they stated they did not have any of those batteries in stock, nor did any other local stores. They told him that they could exchange the Bosch for a Champion but would not refund the price difference of $45. Turns out the Champ battery had the wrong size posts, so he requested to upgrade to the Optima and he would pay the $30 increase in price and they said "we cant do that", after speaking with the manager he got the same line of garbage and Pep Boys basically told him there was nothing they could do!!!!. Leaving him with at bad battery and a useless warranty. Son called 4 other area Pep Boys and pretty much got the same song and dance until one Pep Boys- (27 miles away) told him that would absolutely help him out and do the exchange for an Optima. While the one Pep Boys salvaged the day, the kind of customer service he experienced will not warrant any return shopping from this family.


Note: The boy is 21 years old and I stayed completely out of this so he could gain a little life experience.


First and foremost, it's great that you stayed out and let your Son "man-up" and deal with that nonsense.......its a great learning experience! thumbsup

Secondly, its total B.S that you even have to DEAL with this issue........bottom line: you entered into an agreement (via a purchase) with a Business (Pep Boy's) and included in that agreement was a warranty (Contract) that they are not honoring.........the words "Unethical" come to mind.

That being said, extend this learning experience a little further......on the purchase receipt is a store number. Reach out to Pep Boy's Corporate and let them know how you are being treated......I can't believe how Corporations are walking all over people these days. Sadly, there are probably people out there that tuck in their tail and take this nonsense!!

Hope all works out for you.


2006 Jeep Commander 3.7 V6 -115k (M1EP5W30/XG3600)
2006 Toyota Corolla 1.8 VVTi -86k (M1EPHM5W30/XG3600)
1999 Toyota Corolla 1.8 -88k (PUP5W30/XG4386)
1998 Toyota Corolla 1.8 -68k (QSUD5W30/XG3600)
Re: Battery warranty Issue at Pep Boys [Re: InhalingBullets] #5271688 11/19/19 10:24 AM
Joined: Dec 2016
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incognito_2u Offline
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@InhalingBullets , Check your PM's.....


2006 Jeep Commander 3.7 V6 -115k (M1EP5W30/XG3600)
2006 Toyota Corolla 1.8 VVTi -86k (M1EPHM5W30/XG3600)
1999 Toyota Corolla 1.8 -88k (PUP5W30/XG4386)
1998 Toyota Corolla 1.8 -68k (QSUD5W30/XG3600)
Re: Battery warranty Issue at Pep Boys [Re: JohnnyJohnson] #5271731 11/19/19 11:16 AM
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Wolf359 Offline
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Originally Posted by JohnnyJohnson
You get rid of products that cause you warranty issues. To bad it appears Pep Boys doesn't support what they sold or their customers. Food for thought.


And the Bosch battery was Exide, Champion is JCI. I wouldn't buy an Exide battery, either JCI or East Penn.

Re: Battery warranty Issue at Pep Boys [Re: InhalingBullets] #5271738 11/19/19 11:22 AM
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mk378 Offline
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Between discontinuation of the product and pro-rating for lifetime, warranties on batteries and tires have always been rather useless to the consumer.

Re: Battery warranty Issue at Pep Boys [Re: mk378] #5271754 11/19/19 11:32 AM
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InhalingBullets Offline OP
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Originally Posted by mk378
Between discontinuation of the product and pro-rating for lifetime, warranties on batteries and tires have always been rather useless to the consumer.

While I agree for the most part, (I) have never had an issue returning a battery for warranty service at Autozone or tires for warranty or road hazard at Costco. Unfortunately in this case AZ did not carry a 51r AGM battery in stock.


'16 Toyota Prius 4
'15 Honda Accord Sport
'14 Victory Cross Country Tour
'13 Toyota Prius 3
Re: Battery warranty Issue at Pep Boys [Re: InhalingBullets] #5271755 11/19/19 11:32 AM
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KrisZ Online Content
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That's why I buy batteries at costco. They will gladly exchange or refund the money.


2015 Grand Caravan 3.6L - 35k miles.
2006 Mazda 3 2.0L - 186k miles
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