This transmission has hurt Ford's reputation tremendously......How can they expect 'brand loyalty' when they
continued selling this GARBAGE transmission for 6 years knowing it was junk.
Ford may 'goodwill' the repair but the replacement will still be junk.....that's why used Focus are so cheap (in an otherwise nice car).
While I do think the DPS6 is a POS and something they should not have done, I don't think the transmission hurt them much. The Focus was still a top seller up until it was discontinued.
It's also not "so cheap". Comparing Sedan models:
2012 Focus midlevel (SEL) with 75k NADA says clean retail is $6825.
2012 Cruze Midlevel (LT) with 75k NDAA says clean retail is $7400.
That's a $575 difference, not that great.
A 2012 Civic EX with 75k which NADA says clean retail is $9225. IMHO that's overpriced.
To the OP - Have her drop it off at a Ford dealer - they have extended the warranty on it so many times and it should be covered under something. Perhaps she could try the selling dealer?