Originally Posted by Dave Sherman
I think I might have a hard time convincing the dealer to fix it. We bought it used, although the Carfax showed the oil changes. I gave my wife the receipts for the oil changes to keep with the other records, and she informed me that she didn't realize she was supposed to keep them. So, the only record is the dates and mileage since we owned it I wrote in the back of the owner's manual, which I had to buy since it didn't come with one. Interesting that 1 quart in 2000 is the guideline, I was told it was more like 1 quart in 1000..
You have the Carfax record, and the Owners Manual written record, should be good enough for GM. That, and GM knows these engines typically consume too much oil, per their own TSB, totally implicating bad piston ringland design and/or defective metallurgy on the rings. Show them the TSB on your smartphone and email them the URL if necessary. They should know it by the number TSB 13-06-01-003I (last letter is a capital "I", not a number one). Make sure they use the latest June 2019 TSB due to a revision here.
GM is worried that people let the oil level get too low with excessive consumption. Wish they always put a Low Oil Level sensor in the sump like they have on some GM engines. My '19 Tiguan has one of those to back me up. I keep a pint of oil in the back just in case I'm on the road and the Low Oil Level (not pressure) goes off on a long trip.
It's hard to believe how cheap Walmart's SuperTech Full Synthetic (by Warren) 5w30 is in 5 quart big jugs
https://www.walmart.com/ip/3-Pack-Super-Tech-High-Mileage-Fs-5w-30-5q-Dx/564283216
It does have Dexos approval. Good stuff then. About as cheap as many conventional oils.