Originally Posted by ethnix
They advertise a no question warranty, meaning take the old husky tool in and you can swap it out without any issue. Sometimes you get uniformed staff and have to end up calling the manager to show them the warranty they have advertised all over the tool isle.
Warranty can be impossible for some items they no longer carry, but a decent manager will give you store credit for something comparable.
Don't allow them to record your drivers license number. It will be recorded in the Retail Equation database. If you accrual too many returns, they will ban you from returning items without a receipt.
UPDATE TO OLD THREAD:
I was recently asked for my drivers license # at HD for a return and I had also heard that there was somewhere a database of return history. Well, I do HVAC work and buy A LOT of supplies at HD. I can tell you FOR SURE, that if this is true, they will lose my business. I asked and they girl seemed unaware of what I might be alluding to, but said it was just store policy. She may be actually correct, as I have bought several cordless tools there and returned them. For instance I bought and returned two Rigid Octane dril/driver sets that the drill could not hold onto the bits, no questions asked returns, although I did show the girl what was happening and she was amazed and had one of her male co workers tighten the bit and watched as it dropped out on the thrid release of the trigger. So far they've been good as gold on returns, so I'm thinking the number and scope of the return would have to be quite unusual.