Does anyone know if Lowe's will replace a broken craftsman tool without receipt like sear's did?
I have a ratchet that's gone bad. Thanks.
My understanding is that yes, Lowes stores will replace them, no questions asked. At first, there seemed to be some confusion with different stores though and of course, that got changed to "Lowes won't replace Craftsman tools" and spread across the 'net. Some of it was also related to part numbers, as in, the 3/8" standard ratchet you bring in has p/n 123456 but the current 3/8" standard ratchet is now p/n 123567 and there were apparently cases of "we don't have the same part to exchange".
Craftsman says warranty is to be honored at any "stocking retail partner", i.e. if company "x" agrees to sell Craftsman tools, they also agree to process warranty replacement for customers. Today that's Lowes, Ace Hardware, and others.